Grimlock Author Avatar Widget not working with new roles

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This topic contains 3 replies, has 3 voices, and was last updated by  Olivier 4 months, 3 weeks ago.

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  • Author
    Posts
  • #16720

    Tri Hoang
    Participant
    • 11 Posts
    @hmtri1011

    I created new Roles called “Leader” and then add 5 users to this role. I customized Home Page and want to show those users but it did not appear, please help!

    I uploaded 2 images, users with “Leader” role on CMS dashboard and result when I choose to show users of “Leader” role on the customizer

    #16735

    Manathan
    Keymaster
    • 1486 Posts
    @themodactyl
    Themosaurus Support

    Hi @hmtri1011, 🙂

    If you have created some users manually, the reason why you can’t see them is because BuddyPress will only show members considered as “active members” on the site. Even if you manually activated the users, you need to log in with each user account at least once so that BuddyPress considers them as active members.

    To make it easier for you, you can install the “User switching” plugin (https://wordpress.org/plugins/user-switching/). This plugin will allow you to browse your members list, then click on “Switch to” on the user of your choice. After switching, a link will appear at the bottom of your site to switch back to your admin user. You can then repeat the process for all your users and they should appear in your members page.

    If you have Paid Membership Pro plugin activated, this issue could also come from its misconfiguration (and its BuddyPress add-on’s). Please make sure to deactivate Paid Membership Pro (and its BuddyPress add-on) to test if this is related to the configuration of these plugins.

    If this is the case, we recommend that you follow this post explaining how Paid Membership Pro and its BuddyPress add-on work:

    BuddyPress Integration

    Cheers,

    #16779

    Tri Hoang
    Participant
    • 11 Posts
    @hmtri1011

    Hi Manathan, seem like it is a bug because when I delete “Thought Leaders” Role and create “Thought_Leaders” (without spacing). Then it worked perfectly

    #16861

    Olivier
    Moderator
    • 1843 Posts
    @themosaurusrex
    Themosaurus Support

    Hi @hmtri1011,

    Could you confirm that you’re also facing this issue when using either the default Author Avatar List widgets, shortcodes or blocks? Maybe this issue is related with the root plugin and not the Grimlock section related to it.

    Thanks a lot ! 🙂

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

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