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Hello,
We are having some trouble over at our site where for some reason the Grimlock plugin is causing us issues. When its activated the customiser won’t load.
We are not sure why this is happening but wondered if this was a common issue and there was something simple we could look out for?
Best
The Rejoin EU Party
therejoineuparty.com
Hi Richard,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
We’re sorry to read you’re facing this issue. Grimlock shouldn’t prevent the customizer from working.
Could you provide us with screenshots of your website please? Please don’t hesitate to comment or highlight your screenshots to help us better understand your issue.
Thank you.
Hi Richard,
Thank you for your feedback. 🙂
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Thank you.
Debug log is now active. Interestingly the customiser works in debug mode
I’m glad to read it’s working. Thanks to the code snippet that you’ve recently added to your
wp-config.phpfile, we should be able to read the error.Could you share the content of your
debug.logfile with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.
If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Thank you.
This reply has been marked as private.
Hi,
The problem was caused by the fact that PHP errors and warnings were set to be displayed on your site. This explains why the debug mode snippet we gave you fixed the issue: the two last lines are for disabling error display on the front-end.
We will try to fix these warnings in a future update but in the meantime these are usually harmless for your site so you can disable the debug mode by removing the code we sent you, but make sure to keep the last part :
// Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );This way the warnings shouldn’t try to display on the front-end and interfere with the functionality of the site anymore.
Hope this helps!
Best regards,
Thank you,
The customiser is now working.
Thanks
You’re welcome Richard!
If you’re happy with our theme, feel free to review our theme on our Themeforest page: Sinclair – Political Fundraising & Donations WordPress Theme.
It’s very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win !
And by doing this, you will be making a great contribution to our community! #SharingIsCaring
Thank you!
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Grimlock causing customiser to not load’ is closed to new replies.
