Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

Due to the decrease in our staff due to vacations, our response time may be longer.

Be sure we're doing our best to manage your topic as soon as possible.

Grimlock causing HTTP ERROR 500 issues

This topic is resolved
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • ZEE M
    Participant
    • 4 Topics
    • 6 Posts
    @zeem

    Hi there. I hope you’re well.

    My site has been giving me serious issues whenever I activate Grimlock and a range of other plugins. I’ve been trying to pin point which plugin in particular is causing these error messages however, it seems like it’s a number of them (Grimlock, better messages, Grimlock for bbPress) and others.

    I initially didn’t have this problem but now it seems like I can barely get anything done before I get a “critical error” or a “HTTP 500 message”

    Your assistance in helping me solve this issue would be highly appreciated. Thank-you.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Zee,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings 
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    More on this in the following topic: Debugging in WordPress.

    Once the debug log is activated, please can you reproduce this issue? This way, when you’ll face this error again, we should be able to read the error.

    Could you share the content of your debug.log file with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.

    After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.

    If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.

    Thank you.

    ZEE M
    Participant
    • 4 Topics
    • 6 Posts
    @zeem
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Zee,

    Thank you for sharing these errors with us.

    Can you please make sure that’s all the errors you had in the debug.log in the wp-content directory? These two errors are related to Paid memberships Pro plugin and BP Better Messages plugin.

    Here is an article that might help you solve this: How To Fix ‘Fatal Error Allowed Memory Size Exhausted’ WordPress Error.

    We’re waiting for your feedback.

    ZEE M
    Participant
    • 4 Topics
    • 6 Posts
    @zeem
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Zee,

    Thank you for your feedback.

    We took a look at the errors and you issue seems to be related to the fatal error: Allowed memory size of x bytes exhausted. It means either your server is limiting the amount of memory used by your website or the plugins mentioned are consuming too much server memory.

    Here is the article that will help you solve this: How To Fix ‘Fatal Error Allowed Memory Size Exhausted’ WordPress Error.

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 6 posts - 1 through 6 (of 6 total)

The topic ‘Grimlock causing HTTP ERROR 500 issues’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.