Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Grimlock Hero not here anymore

This topic is resolved
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • TEV
    Participant
    • 9 Topics
    • 22 Posts
    @tev671

    Hello there,
    I currently have an issue for over a week: my hero has disappeared.
    I don’t understand that is possible, everything still configured but nothing is displayed https://snipboard.io/ZYsANa.jpg
    Please note everything work fine before this issue, I had search field that did word well, but now there is nothing. I seems this started when I allow a WordPress technician to work on my website. I enable all plugins since but cannot fix that.
    Can you help me please?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3712 Posts
    @themodactyl

    Hi TEV,

    My best guess is that your issue might probably caused by some extra code snippet.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code and CSS snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    We’re waiting for your feedback.

    Thank you.

    TEV
    Participant
    • 9 Topics
    • 22 Posts
    @tev671
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3712 Posts
    @themodactyl

    Hi TEV,

    Thank you for your feedback!

    It’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    TEV
    Participant
    • 9 Topics
    • 22 Posts
    @tev671
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3712 Posts
    @themodactyl

    Thank you for granting us access to your WP Admin.

    We will investigate further to find from where this issue is coming from.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3712 Posts
    @themodactyl

    Hi Tev,

    We found from where this issue came from. As you’re using Elementor, you have to use the Elementor page template. The Full Width Template was set to your home page. However, you should have selected Elementor Full Width.

    Now that I change the page template, the hero is back on your homepage.

    Best,

    TEV
    Participant
    • 9 Topics
    • 22 Posts
    @tev671
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3712 Posts
    @themodactyl

    You’re welcome TEV! We’re glad to help. 🙂

    If you’re happy with our theme, feel free to review our theme on our Themeforest page:
    https://themeforest.net/item/gwangi-dating-community-theme/21115855

    It’s very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win !

    And by doing this, you will be making a great contribution to our community! #SharingIsCaring ❤️

    Thank you!

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 9 posts - 1 through 9 (of 9 total)

The topic ‘Grimlock Hero not here anymore’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.