Hi TEV,
Thanks for getting in touch!
And sorry for the late reply. We’re experiencing a much larger number of requests than usual so our wait times are longer than expected.
We have tried to visit your website to see the issue for ourselves but we’re not able to open the homepage.
Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.
Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.