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I’ve just bought Gwangi – and look forward to setting up using the Community demo. However, if I have Grimlock Login activated, when I go to customize the page, I get the following:
There has been a critical error on this website.
Learn more about troubleshooting WordPress.
If I deactivate – I am then able to customize.
This is all on a fresh installation of the latest WordPress. Just Gwangi theme, I’ve not even got as far as adding in any contect or changing menus etc.
Any thoughts?
John.
HO HO HO to you!
From December 25, 2021 until the January 2, 2022 included, our support forum will be closed as our team will be enjoying Christmas and New Year’s Eve with their families.
Be aware that we received your request and we’ll be back on January 3, 2022 to read it. Be sure that we’ll do our best to manage all topics received during our vacation as soon as possible. We really thank you in advance for your patience!
In the meantime, feel free to check out our documentation resources for more help: Themosaurus Documentation.
We thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!!
Cheers,
Hi John,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Then, could you activate Grimlock plugin and try again? Once you’ve met the error again, thanks to the code snippet added to your
wp-config.phpfile, we should be able to read the error. You can share the content of yourdebug.logfile with us. You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.
If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
We wish you the best for 2022. 🥂
This reply has been marked as private.
Hi Combinc,
Thank you for sharing your logs.
This issue seems to be related with Kirki. Be aware that a few days ago, Kirki was updated to version 4.0 which changes a lot of things and breaks, for example, the compatibility with Grimlock Login. The developers of Kirki realised that this update caused some issues for many WordPress installations and they have cancelled the release to return to 3.1.9.
Therefore, the solution is to reinstall Kirki to get the 3.1.9 version. For that, I invite you to delete the plugin and reinstall it. If you want, you can download this version here: Kirki 3.1.9
Be sure that the new version will be compatible with Grimlock as soon as possible. However, we have to deal with this compatibility once Kirki has released a stable version.
Let me know if this issue is solved when returning to kirki 3.9.
Best,
Hi There,
Thank you for the swift response. Yes that worked. I deleted and used the link for the plugin. Thank you.
I’m glad to read reinstalling Kirki helped you solve this Combinc. 🙂
We’ll be back to you as soon as the last version of kirki will be compatible.
Cheers,
Hi John and Combinc,
It seems that the last version of kirki doesn’t cause any critical error. We think this last version should be stable and we made our plugins compatible.
Could you please make sure that you have the latest theme version and that all recommended plugins are up-to-date? If it’s the case, I invite you to update Kirki to the last version.
Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
In case you’re facing any other issue related to the update of Kirki, please come back to us. We’ll do our best to help you fix it.
Thank you.
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Grimlock Login plugin causing critical error’ is closed to new replies.
