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Grimlock makes appear blank screen with customizer

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Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • swizzbeatz
    Participant
    • 1 Topics
    • 1 Posts
    @swizzbeatz

    Hello, On our site [Multisite] Grimlock is not working with the default wordpress customizer.
    When we try to access the customizer it is not loading and its stuck on blank page with “loading”
    if we disable grimlock we can access the customizer but has grimlock is disable we cannot customize the part manage by grimlock.
    The wordpress version is 6.0.
    we have download the grimlock plugin and reinstall it again it does not solve the problem.
    We have disable other grimock plugins to see if one of them is causing the issue but it appears to be only grimlock that is causing the issue.
    Thank you

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 153 Posts
    @roboraptor

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi swizzbeatz,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings 
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    More on this in the following topic: Debugging in WordPress.

    Then, could you activate Grimlock and try again? You’ll face this issue again. However, thanks to the code snippet you will have added to your wp-config.php file, we will be able to read the error. So, could you share the content of your debug.log file with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.

    After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server. If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.

    Thank you.

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 3 posts - 1 through 3 (of 3 total)

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