Find Answers and Get Support › Forums › Gwangi – PRO Multi-Purpose Membership, Social Network & BuddyPress Community Theme › Compatible Plugins › Grimlock › Grimlock makes appear blank screen with customizer
Hello, On our site [Multisite] Grimlock is not working with the default wordpress customizer.
When we try to access the customizer it is not loading and its stuck on blank page with “loading”
if we disable grimlock we can access the customizer but has grimlock is disable we cannot customize the part manage by grimlock.
The wordpress version is 6.0.
we have download the grimlock plugin and reinstall it again it does not solve the problem.
We have disable other grimock plugins to see if one of them is causing the issue but it appears to be only grimlock that is causing the issue.
Thank youJune 12, 2022 at 13:38 #41072
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help:
Kind regards,June 12, 2022 at 13:39 #41073
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );
More on this in the following topic: Debugging in WordPress.
Then, could you activate Grimlock and try again? You’ll face this issue again. However, thanks to the code snippet you will have added to your
wp-config.phpfile, we will be able to read the error. So, could you share the content of your
debug.logfile with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.
After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server. If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Thank you.June 13, 2022 at 12:08 #41078
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
The Themosaurus team.
The topic ‘Grimlock makes appear blank screen with customizer’ is closed to new replies.