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Grimlock WooCommerce

This topic is resolved
Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • Christian Jenkins
    Participant
    • 17 Topics
    • 44 Posts
    @christianj40

    Hello,

    After, updating to version 1.3.1 of Grimlock WooCommerce, my cart dropdown and the checkout page aren’t seem to be working.

    Cart Dropdown: doesn’t show items in the cart when you click the dropdown.
    Checkout Page: Is stuck in loading mode for the “Payment Section” and the “Your Order” section (right hand side).

    https://avo.abcotest.com/

    To get to the cart you are forced to manually enter the URL:

    https://avo.abcotest.com/checkout/

    Christian Jenkins
    Participant
    • 17 Topics
    • 44 Posts
    @christianj40
    This reply has been marked as private.
    Christian Jenkins
    Participant
    • 17 Topics
    • 44 Posts
    @christianj40

    Here is a video of the issue: https://streamable.com/2ci0a6

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Hi Christian,

    We made some test buty it seems we can’t reproduce this issue on our demos. For this reason, we think that your issue might is probably caused by some conflicting third party plugin or some extra code snippet.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    We’re waiting for your feedback.

    Thank you.

    Christian Jenkins
    Participant
    • 17 Topics
    • 44 Posts
    @christianj40

    Hello,

    I believe I found the issue (CSS snippet).

    Could you please tell me why the cart dropdown opens the cart page directly or randomly shows the items in the cart. Meaning clicking on the cart dropdown isn’t constant.

    Thanks,
    Christian

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Hi Christian,

    I’m glad to read you’ve been able to solve this!

    We made some tests, but all seems working fine on our demo. Note that this issue might be related to a JS issue. When this kind of issue is occuring, it might prevent AJAX loads, tooltips, dropdowns, tuners, and other elements to function properly. In case you’re facing this issue again, could you please share the content of your console?

    Let me know if you need more explanations.

    Best,

    Christian Jenkins
    Participant
    • 17 Topics
    • 44 Posts
    @christianj40

    Hello,

    Could you please tell me what JS handles the cart dropdown. Also, what do you want to see in the console, as I don’t have any errors.

    thanks,
    Christia

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    We have investigated and believe we have found the cause of this issue. However, we need to do further investigation to find out how to solve this issue.

    We will be back to you as soon as we found the solution.

    Thank you for your patience.

    Regards,

    Christian Jenkins
    Participant
    • 17 Topics
    • 44 Posts
    @christianj40

    Hello!

    Any updates to this matter?

    Thanks,
    Christian

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Hi Cristian,

    Be aware that this issue has been reported to our dev team. It has been added to the to do list for the next update.

    As soon as our dev team has finished what they are working on, they will investigate further to find from where exactly this issue is coming from and how to solve this.

    We’ll keep you up to date.

    Thank you for your patience. 🙏🏼

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Hi Cristian,

    We have just released a new update of Grimlock for WooCommerce. Updating this plugin to the latest version should fix this issue.

    After the update, the problem should now be fixed. However, you might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). To see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    Kindest regards,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 11 posts - 1 through 11 (of 11 total)

The topic ‘Grimlock WooCommerce’ is closed to new replies.

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