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Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

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Waiting for Themosaurus team
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • Mahtab
    Participant
    • 26 Topics
    • 66 Posts

    Hi,

    The group labels are distorted? Please see screenshot below and advise on how I can fix.

    Thanking you
    Mahtab

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2069 Posts

    Hi Mahtab,

    First of all, could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    We’re waiting for your feedback. 🙂

    Thank you.

    Mahtab
    Participant
    • 26 Topics
    • 66 Posts

    Hi Manathan,

    Thank you for your reply.
    I tried the above mentioned instructions but was unfortunately unsuccessful.

    Regards
    Mahtab

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2069 Posts

    Hi Mahtab,

    Thank you for your feedback. 🙂

    In this case, it’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Mahtab
    Participant
    • 26 Topics
    • 66 Posts
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2069 Posts

    Thank you for granting us access to your WP Admin Mahtab. 🙂

    Can you confirm that you realised the backup?

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2069 Posts

    Thank you for your precious feedback. There is definitely an issue in our theme which will be fixed in the next update.

    We’ll be back to you as soon as the update is available.

    Thank you for your patience. 🙂

    Best,

Viewing 7 posts - 1 through 7 (of 7 total)

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