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Tagged: Waiting for Themosaurus
First of all, could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.
We’re waiting for your feedback. 🙂
Thank you.March 2, 2021 at 11:34 #29411
Thank you for your feedback. 🙂
In this case, it’s best if we take a quick look at this…
Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.
Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.March 3, 2021 at 15:01 #29494
Thank you for your precious feedback. There is definitely an issue in our theme which will be fixed in the next update.
We’ll be back to you as soon as the update is available.
Thank you for your patience. 🙂
Best,March 11, 2021 at 09:36 #29673
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