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Group name doesn’t show up in the activity

This topic is resolved
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • Rin
    Participant
    • 11 Topics
    • 31 Posts
    @cathy

    The code %2$s doesn’t show up in the activity page.

    Ours: http://prntscr.com/u54hus
    Demo: http://prntscr.com/u54izz

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6288 Posts
    @themodactyl

    Hi @cathy,

    Thanks for getting in touch! We’ve received your request and we’ll get you an answer shortly. 🙂

    We’re experiencing a much larger number of requests than usual so our wait times are longer than expected. We’re working hard to get back to you as quickly as we can and we really appreciate your patience!

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6288 Posts
    @themodactyl

    Hi @cathy,

    Thank you for your patience! 🙂

    It’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6288 Posts
    @themodactyl

    Hi @cathy,

    After discussing with our team, our best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    Thank you.

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 4 posts - 1 through 4 (of 4 total)

The topic ‘Group name doesn’t show up in the activity’ is closed to new replies.

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