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hi ,
i am trying to edit my homepage things with gutenberg editor but in some blocks noting is showing apart from the error .. ” Error loading block , the response is not the valid json response…
Hi Vineet Sharma,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Thank you.
I have open the debug mode no error is visible on the site can you please check now from your end as well….
Hi Vineet,
Thank you for your feedback!
It’s best indeed if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
This reply has been marked as private.
This reply has been marked as private.
Hi Vineet,
Thank you for granting us access to your WP admin.
We’ve been able to reproduce this error. Unfortunately, it seems the logs are no longer activated. Can you please activate them by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’?
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );Once this is done, please come back to us.
Best,
Please Check now i have pasted the code
Thank you Vineet,
Please allow us some time to investigate. 🙂
Best,
We’re very sorry for your inconvenience. It seems your host blocks some requests and causes this issue to some blocks. We get this error: “503 service unavailable”. It might be related to a firewall. Unfortunately, we have no clue of how to fix this.
Note that the installation, setting or debugging of third party plugins and hosting server misconfigurations isn’t part of the support we will provide for our theme. To go further, we invite you to ask for more help from your server hosting support because we believe that they’ll be better informed and more suited to help you.
We remain available for all support requests related with the use of your theme.
Best,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Guturberg theme blocks not working propely’ is closed to new replies.
