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Hi, the other ticket was closed before i to be able to replay on it.
I have a problem setting up the plugin to work properly and have few issues and need help with it
1. The members swipe plugin is installed but when i go to the page and i try to edit it it says its not.
2. The search is weird and i am trying to see how i can do it properly there is some button that doesn’t do anything when it is supposed to
3. I just ordered the Paid Membership add on but i might need to cancel it as it only give options for members and non-members and all my customers are members – so to use it i need the limitations to be based on the membership type not members and nonmember. So if there is a way i would keep it if not I will need a refund
4. It seems i have been charged twice for the memberpress plugin one on 4th June and one on 24th June – please check it.
5. I cant change the colours on the icons it doesnt allow me.
6. I have two pages one for members and one for matching… so i could use one with simple search and the other with more wider search but the issue is its not going to the profiles itself as it should so people can set up their preferences but the search shows only on the searching page and it doesnt stay it resets itself and it appears on the card too and makes the card huge.
Also as i said in the previous ticket there is no swiping only arrows….I need to open my site in a week time so i need help with fixing it
Regards
Iskra
Hi Iskra,
Thank you for reaching out to us!
It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
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Hi Iskra,
Thank you for granting us access to your WP Admin. We will investigate further to find from where this issue is coming from. 🙂
We will be back to you ASAP. Thank you for your patience.
Note that your message has been deleted.
Regards,
Here are the answers to your questions :
- Member swipe plugin not installed : Member Swipe seems to be activated and work fine on our side.
- Search feature looks weird : Are you referring to the search form in the directory ? This form is styled by the theme itself. Don’t hesitate to reach team BuddyBoss team.
- MatchPress for PMPro add-on : This add-on allows you to set limitation of likes, superlikes and private messages depending of the role. When editing a PMPro level, you can see the MatchPress Restrictions on the bottom of the page. Hope this will help you.
- Subscription to MemberPress : Are you referring to MatchPress ? Please read my next reply about this.
- Change color of the icons : Can you send us a screenshot of the icons you would like to change, please ?
- I need more information about these :
- “Its not going to the profiles itself as it should” : I don’t understand that.
- Search preferences : Note that the search preferences are to be set in the user’s profile. This is why the search form is resetting itself, it shouldn’t be visible on the directory. The user has to set its search preferences in his profile, so the directory will be automatically filtered.
- “makes the card huge” : Can you send us a screenshot, please ?
- Swipe without arrows : To get that, you have to use the Swipe Card Stack layout in MatchPress settings.
Hope this will help you, let me know if you need more explanations.
Cheers,
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Hi,
Please be aware that we provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
1. Member swipe plugin not installed: I don’t understand the issue, sorry. Could you send us a screenshot ? It seems no screenshot was attached.
2. We’re glad to answer any question related to the use of our theme. However, providing the best support and keeping track of issues and their resolutions becomes challenging when multiple subjects are addressed in the same topic. Additionally, it’s more efficient for us to share the resolution for a single issue with other members of our community facing the same problem. Could you please split your questions into a different topic? One question = one topic. By doing this, you will be making a significant contribution to this forum, and we sincerely appreciate your cooperation!
3. Glad it is solved.
4. Issue solved. 🙂
5. I’m gonna answer, but please you have to split your question. It’s very difficult to answer so many question in one topic.
– Icons : Can you please empty your cache ?
– Buttons : It allows you to fill the search form with your search preferences you might have set in your profile.
– Fields : Please note taht these fields are displayed thanks to BP Profile Search. You have to go to the settings of the search forms to hide them if that’s what you want.
– Percentage : Can you confirm me you’re using Match Me for BuddyPress to display the match percentage ? I suggest you to reach the plugin’s authors, as this is a plugin we did not developped. I think you’re using it wrong. 🤔
– Block not displayed : I think it’s because BuddyBoss is not compatible with Member Swipe block. You have to use the shortcode.6. Can you please create a new topic for this issue ? It’s starting to get very confusing, as I don’t know which video it for which issue.
7. indeed, as it only work with the Members directory. The second page is not set as the directory. MatchPress uses the default feature of BuddyPress (Which are used in BuddyBoss). The relevant question is : Why would you like to get two directories ? With PMPro, you should be able to hide the top-rated users, so you can use the same directory for everyone, but hide features of members from the basic users. That would be more relevant and easier to achieve, I think.
Hope this will help you.
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1. Ok, but the plugin is installed. So, I think it is related to the point 5 where I mention that Member Swipe block might not be compatible with BuddyBoss. Be aware that I’m referring to the Block, not the plugin. The compatibility must be made by BuddyBoss team with their theme.
2. Is it possible you clicked on the button to fill the search form with your preferences ? In this case, the form will indeed be reset with your user’s preferences.
3.
– icons : found the solution! It seems the color pickers face an issue and the changes are not taken in consideration. Once you made the changes in the color pickers, you have to copy-paste the hexa code. Then, the changes will be taken. 🙂
– Buttons : Basically, MatchPress for BP Profile Search Add-on allows you to get a search form on your profile settings, so you can pre-fill your preferences. This way search forms on the directory are not necessary as the directory will be automatically filtered. You can choose which search form to use in the user’s profile in Dashboard > Users > Profile Search and edit the right form. Then, select the Form Template as “members/bps-form-matchpress”. However, it seems BuddyBoss is not compatible with this specific function as the form is not displayed. Please find the screenshot with a theme we developped, so you can see where the form should be located. I suggest you to report this to BuddyBoss team, so they can make their theme compatible with this feature.
– You mention “your theme”, but please note that you use BuddyBoss, and it is not a theme we developed. I suggest you to reach BuddyBoss team about this, they will be better suited to help you with their theme.
– Note that I mentionned Member Swipe block, not the plugin. However, I’m afraid we cannot do much as the compatibility must be made on the theme. So, BuddyBoss team have to make their theme compatible with this. However, you can still use the shortcode, it should work. 🙂6. I replied to this at the point 5 in “Buttons” section. You have to rech out BuddyBoss team so their can make their theme compatible with this feature of our plugin.
7. I’m afraid that the best solution requires custom development. Unfortunately, this is a service we do not provide. What I suggest you, is to reach BuddyBoss so the search form can be displayed in the user’s profile. Then, you need to hire a developer to allows the premium users to have a different form in their profile.
8. Can you please send us a screenshot of the button that cause this issue, please ?
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1. Can you give me an example ? If you’re meaning that it’s working on the directory, it’s because MatchPress overrides the layout of the directory and this plugin is compatible with Member Swipe. This is why it’s working on the directory, even if BuddyBoss is not compatible with some features of Member Swipe.
3. Indeed, it should work. However, it’s hard to say what causes this issue. It can be related to the server, WordPress itself or a third party plugin. You just have to copy-paste the code hexa in the same field, I attached you a screenshot. 🙂
4. Ok, make sense now. Thank you for this specification. I’m afraid adapting this requires some custom development. In consequence, our recommendation is to hire a developer to do this job for you. If you’re on a tight budget, we recommend you to require the services from Fiverr. This web platform gives you access to developers who already have experience with theme customizations, and for very competitive prices.
Disclaimer : we have no affiliation with Fiverr and are only recommending it as a starting point and a popular option for those who might not be sure where to look when in need of some custom work.
5. Strange. I tried to take a look, but it seems I no longer have access. Can you please confirm me you don’t have the option highlighted in the attached screenshot ?
Best,
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Hi,
Sorry for the delay.
As you mentioned, BuddyBoss have its own Profile Search functionality. However, MatchPress plugin works with BP Profile Search plugin. To make it right, MatchPress search function need to be adapted to the BuddyBoss search in order to work correctly. This could be nice to adapt MatchPress for BuddyBoss platform, BuddyBoss theme, , I suggest you to create a feature request. This way, if other users upvote your idea, we’ll implement this. Until it is done, I’m afraid I have no solution but to advise you to require the services of a developer in order to adapt MatchPress functionality on your website, this is why I suggested you Fiverr.
Concerning the reset: I install a fresh installation on local with BuddyBoss platform, BuddyBoss theme, BP Profile Search, MatchPress and its add-on, but I can’t reproduce three of the issues reported :
– Button “Apply your search preferences”: I don’t have this button.
– Fields not taken in consideration (For example : age) : All fields are working in this fresh installation, I can update some search fields and the search results are adapted.
– Form is reset : I can’t reproduce this and without a video I can’t understand how exactly this issue occurs on your site.Could it be possible for you to duplicate your website on a demo server and deactivate all third party plugin one by one and see if all the reported issues are solved, please ? I think this issue light be related to a third party plugin.
Best,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Have issues with the setting the plugin and the adds ons’ is closed to new replies.
