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Website looks fine yesterday but looks like I’ve got an issue with the HEADING (find pictures attached). Maybe due to a Plugin Update, can you please help with that ? Thx
Hi Hugo,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
We’re sorry to read you’re facing this issue. Please be aware that our theme and our plugins have nothing to do with that. It seems the
\disappeared.The problem you are experiencing is usually due to the incorrect import of an XML file. Unfortunately, you have told us that you have not done anything about it. 🤔
I’m afraid we have no idea how to solve this problem. I really suggest you restore the most recent backup you might have.Don’t hesitate to report this to your host, he might have an explanation for this issue. Don’t hesitate to share his feedback with us. I’m sure it will help other users facing the same issue. By doing this, you will be making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻
Hope your host will be able to help you with this!
Best,
Hi,
Many thanks for your reply, like you said, I’ve reinstalled a backup and everything was working well.
But after some updates on plugins, same error happened and it was finally the REDUX plugin that was causing the issue.
Hugo
Hi Hugo,
I’m glad to read you’ve been able to solve this!
Thank you for sharing the solution with us. I’m sure it will help other users facing the same issue. By doing this, you’re making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻
Cheers,
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