Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Heading Issue

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
  • Hugo
    • 1 Topics
    • 1 Posts

    Website looks fine yesterday but looks like I’ve got an issue with the HEADING (find pictures attached). Maybe due to a Plugin Update, can you please help with that ? Thx

    Themosaurus Support
    • 0 Topics
    • 3653 Posts

    Hi Hugo,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    We’re sorry to read you’re facing this issue. Please be aware that our theme and our plugins have nothing to do with that. It seems the \ disappeared.

    The problem you are experiencing is usually due to the incorrect import of an XML file. Unfortunately, you have told us that you have not done anything about it. 🤔
    I’m afraid we have no idea how to solve this problem. I really suggest you restore the most recent backup you might have.

    Don’t hesitate to report this to your host, he might have an explanation for this issue. Don’t hesitate to share his feedback with us. I’m sure it will help other users facing the same issue. By doing this, you will be making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    Hope your host will be able to help you with this!


Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.