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Help center not look like the demo version

Find Answers and Get Support Forums Cera – Intranet & Community Theme Website Setup Pages Help center not look like the demo version

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Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • Roman
    Participant
    • 5 Topics
    • 18 Posts
    @niqo

    Hello, I am asking for information on how to bring the help center to the look you have on the demo page, because it looks like the attached one for now.

    Roman
    Participant
    • 5 Topics
    • 18 Posts
    @niqo
    Jean-Pascal
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 615 Posts
    @themopteryx

    Hi @niqo,

    Indeed it’s very odd!

    Can you check if our compatibility plugin (Grimlock for Echo Knowledge Base) is also installed and activated on your site?
    If this is not the case, you can download it here : http://files.themosaurus.com/grimlock-echo-knowledge-base/grimlock-echo-knowledge-base.zip

    Thank you in advance for your feedback.

    Best regards,

    Roman
    Participant
    • 5 Topics
    • 18 Posts
    @niqo

    Yes it is just turned on.

    Roman
    Participant
    • 5 Topics
    • 18 Posts
    @niqo

    It’s not here either.

    Jean-Pascal
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 615 Posts
    @themopteryx

    Hi @niqo,

    Thank you for reaching out to us!

    It is normal that there are no options for this in the WP Customizer since the visual components for the Wiki inherits from the others options (colors, typography, etc.).

    So could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Thank you.

    Roman
    Participant
    • 5 Topics
    • 18 Posts
    @niqo
    This reply has been marked as private.
    Jean-Pascal
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 615 Posts
    @themopteryx

    Hi @niqo,

    We have found the problem and your page is now displayed correctly.

    It seems that the Knowledge base shortcode was misspelled (see screenshot) in the page. The extra markups was interfering with the html structure of the whole page and prevent the theme options to properly working!

    I hope it helped!

    Best regards,

    Roman
    Participant
    • 5 Topics
    • 18 Posts
    @niqo

    Thank you very much! In fact, now everything works as it should :), best regards – topic to close.

    Jean-Pascal
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 615 Posts
    @themopteryx

    Hi @niqo,

    You’re welcome. ?

    Regards,

Viewing 10 posts - 1 through 10 (of 10 total)

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