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Hi team.
First of all, thank you for this great product, really love the theme! I am new to WordPress so apologies if this is basic, but I have an issue with the theme homepage ever since I tried to edit the page with Elementor. When I opened the Edit page with Elementor, it seems like it was all glitched so I was suprised and maybe not compatible with Elementor?
But anyway, I did not do much as it was all bugged so I closed Elementor and got pack to WordPress Editor. To my surprise, suddenly my homepage appeared as on the image uploaded, with this huge header and seems like misplaced blocks behind it (see upcoming event text which has nothing to do there).
Also notice the homepage title is weird and in the page section it became untitled page.
I tried to reset the theme, uninstall, reinstall, clear my browser cache and data, but every time I reinstall the theme, it gets back to the same homepage (image uploaded) with the previouis modifications I made.
Higlhy appreciate your help on this please..
Thank you,
Hi Mashuusann,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Yes, of course. Our theme is compatible with Elementor.
Please be aware that our demo have been build with Gutenberg editor. In consequence, the imported content will be aimed at this editor. It is the default editor for WordPress and is recommended for many reasons, including its ease of use, speed and lightness. To know more about how to use Gutenberg, I think this article from WP Beginner might help you: How to Use the WordPress Block Editor.
You should know that we have developed our own blocks called Grimlock (Grimlock section, Grimlock Query, Grimlock Divider, …). These blocks will give you a lot of customization possibilities. You shouldn’t feel limited.
If you wish to use Elementor, simply import the provided templates like explained in this article from our documentation: Installing the Elementor Demo version Manually.
Concerning the homepage, it seems that the wrong page template has been selected. It’s best if we take a quick look at this. 🤔
Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings. You can post the user name and password in your next reply and mark it as private to keep this between us.
Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
This reply has been marked as private.
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
This reply has been marked as private.
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
Hi Mashuusann,
Thank you for granting us access to your WP Admin.
It was indeed a page layout issue. It seems the wrong page template was selected. Note that your pages on your website must have one of this page template:
- Full Width
- Full Width: Narrow
- Full Width: Narrower
- Full Width: No Header
Note that if you want to use Elementor, you’ll have to select one a the templates as explained in the article in send you: Installing the Elementor Demo version Manually.
If you have further questions or requests, feel free to create other forum topics.
Best,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Homepage weird header/block won’t go away and can’t reset the theme to default’ is closed to new replies.
