08/07/2019 at 14:34 #7118
Hello dear support team,
This week-end my test site was hacked. This was caused by an old plugin: BP Follow which is not updated for a long time.
I cleaned my site, uploaded a 1-day database backup, uninstall and delete BP Follow.
I searched on the web and installed BP Followers Masters, which seems to be a beta but updated version of BP Follow.
Front-side web, all seems OK.
Back-side, in the administration section of the website, I cannot change the text of the Hero, as you can see on the uploaded picture.
I re-uploaded the demo content and demo widgets, with no effect.
Could you help me (again) with this new issue?
If you need administrator access, the old one still works.
Gilles08/07/2019 at 14:49 #7119
I’m not sure to know in which topic you shared these login info with us. Could you please post the user name and password in your next reply? You can mark it as private to keep this between us.
Cheers,08/07/2019 at 15:02 #7120This reply has been marked as private.08/07/2019 at 15:13 #7122This reply has been marked as private.08/07/2019 at 15:15 #7123This reply has been marked as private.08/07/2019 at 17:42 #7124
It’s very odd what happening to your Customizer… 🤷♂️
The plugin causing this issue is Kirki Toolkit. Its assets are wrongly loaded from the
wp-content/themes/pluginsdirectory instead of the
wp-content/plugins, causing the 404 error crashing the Customizer. However, this very plugin is used on EVERY Gwangi website along with Grimlock, as well as EVERY cusom website that we’ve made for our agency clients. And we’ve never faced such issue and we’re not facing it currently with our live demos.
Also, please note that when activating the parent Gwangi theme on your website, everything is fine. And editing the values from the Customizer can be made safely.
Our working theory is that someone might have made custom changes to your
wp-config.php, like changing your
WP_CONTENT_DIRconstant for instance… Did you, by any chance, made some changes to this kind of settings, either via custom code, snippets or config?
If that’s not the case and no further solution is found, you might consider switching back to the parent theme and start fresh, like you did with snippets. Gwangi Child is really useful when you add custom code by editing the
functions.phpfile. Otherwise, we recommend using Gwangi.
Best,08/07/2019 at 20:54 #7125
Thanks a lot for your quick answer. Working directly with the parent theme is not a problem as the website is still in test.
For you information, the wp-config.php file was not modified, I compared it with the config.php file from another test website for the same project (not hacked !!) and the only differences was normal (db adress, keys, etc…).
I thank you a lot again for your fast solution.
Have all a great week.
Gilles Deron08/07/2019 at 21:13 #7126
Hello there, it is me again.
Eureka, I found the bug (I am a little bit obstinate, sometimes :-D). For a wtf reason, the child theme was not at his right place on the server. Instead of …/themes/gwangi-child/the files, the directory tree was …/themes/gwangi-child/gwangi-child/the files… I don’t know what or who change the directory, but I moved the files back at the good place and activated the child theme instead of the parent one, and all is working, back and front-end.
So tank you a lot again, but this time, I win…. XD
Gilles09/07/2019 at 09:54 #7127
The topic ‘I can not change the Grimlock Hero text anymore’ is closed to new replies.