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I dont get the options

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • Heriberto
    Participant
    • 2 Topics
    • 4 Posts

    I’m trying to install the theme but when I click on activate I don’t get the welcome screen like on the video, I get a blank screen with a link (see picture attached)

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2059 Posts

    Hi Heriberto,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    My first guess is that something went wrong during the importation of the theme. I suggest you to delete the theme and download a fresh version on your Themeforest page as explained in this article: Installing your theme

    Once this file is downloaded, here is an article to help you import the demo: Installing the Demo Using the Theme Setup.

    Hope this will help you solve your issue.

    We’re waiting for your feedback.

    Cheers,

    Heriberto
    Participant
    • 2 Topics
    • 4 Posts

    Yes, I have deleted the theme and retried it various times. Thanks

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2059 Posts

    Hi Heriberto,

    Thank you for your feedback.

    Can you confirm me this issue is resolved, please?

    Cheers,

    Heriberto
    Participant
    • 2 Topics
    • 4 Posts

    No, i have followed the steps and still not working.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2059 Posts

    Hi Heriberto,

    I’m sorry to read that.

    First and foremost, please check the WordPress prerequisites here:
    WordPress requirements

    For better performance and improve security, we obviously recommend PHP 7.4+. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.), we recommend at least version 5.6.X.

    Can you confirm me no plugin is activated on your WordPress website when you activate the theme, please?

    Once these prerequisites are checked, please come back to me. 🙂

    Kind regards,

Viewing 6 posts - 1 through 6 (of 6 total)

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