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Find Answers and Get Support Forums Gwangi – PRO Multi-Purpose Membership, Social Network & BuddyPress Community Theme Installation & Updates Theme Installation and Updates The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

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Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • DEMENTE
    Participant
    • 51 Topics
    • 178 Posts
    @chilepower

    I just updated and this problem appeared

    DEMENTE
    Participant
    • 51 Topics
    • 178 Posts
    @chilepower

    my users can not access my website because of this problem

    Jean-Pascal
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 630 Posts
    @themopteryx

    Hi @chilepower,

    Could you please send us your (s)FTP credentials so we can make a quick check of your settings?
    You can post those in your next reply and mark it as private to keep this between us.

    Regards,

    DEMENTE
    Participant
    • 51 Topics
    • 178 Posts
    @chilepower
    This reply has been marked as private.
    Jean-Pascal
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 630 Posts
    @themopteryx

    Thanks @chilepower!

    We are on it :).

    Regards,

    Surrealer
    Participant
    • 16 Topics
    • 47 Posts
    @surrealer

    Same problem over here
    The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.
    the site works when I disable the Grimlock for Jetpack plugin.
    Installing the latest Grimlock didn’t fixed it. Reinstalling the theme didn’t fixed it either.

    Jean-Pascal
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 630 Posts
    @themopteryx

    Hi @chilepower,

    We fixed your issue!
    There is definitely an issue in our theme which will be fixed in the next update for other users.

    Best,

    Surrealer
    Participant
    • 16 Topics
    • 47 Posts
    @surrealer

    can you provide a hotfix?

    DEMENTE
    Participant
    • 51 Topics
    • 178 Posts
    @chilepower

    I think they left it worse now do not appear the buttons to send message and send request

    Jean-Pascal
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 630 Posts
    @themopteryx

    Hi @surrealer,

    This issue will be fixed in the next update (scheduled in a couple of hours).
    To prevent this issue, you can connect to your FTP server and temporarily move the “inc/grimlock-jetpack”, “inc/grimlock-learndash” and “inc/grimlock-revslider” folders from the parent theme Gwangi.

    We made a big clean code and this may have caused some issues..

    Thank you for your patience and your understanding.

    Regards,

    Jean-Pascal
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 630 Posts
    @themopteryx

    Hi @chilepower,

    We fixed this new issue too. This will be fixed in the next update for other users.

    Regards,

    DEMENTE
    Participant
    • 51 Topics
    • 178 Posts
    @chilepower

    thank you very much but I do not see the changes in this larger online status update on member cards I see everything the same as before

    Jean-Pascal
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 630 Posts
    @themopteryx

    Hi @chilepower,

    However, we have slightly increased the size of this dot.
    If you want to increase it even more simply add the following CSS code snippet to your website:

    .bp-card-list.bp-card-list-members .bp-card-list__item.is-online .card:before,
    .bp-card-list.bp-card-list-groups .bp-card-list__item.is-online .card:before {
        top: 12px;
        right: 12px;
        width: 15px;
        height: 15px;
    }

    Regards,

    DEMENTE
    Participant
    • 51 Topics
    • 178 Posts
    @chilepower

    I thought they would do something more creative than just increase the size of a green dot

    Jean-Pascal
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 630 Posts
    @themopteryx

    Hi There,

    We recently release a new version of Gwangi. Updating your themes (parent and child) to the latest version should fix these issues.
    To provide the best support possible and to keep track of issues and their resolution, you can create other specific topics.

    Thanks again for your patience.

    Best regards,

Viewing 15 posts - 1 through 15 (of 15 total)

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