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This topic contains 14 replies, has 3 voices, and was last updated by  Jean-Pascal 2 months ago.

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • #6536

    DEMENTE
    Participant
    • 142 Posts
    @chilepower

    I just updated and this problem appeared

    #6538

    DEMENTE
    Participant
    • 142 Posts
    @chilepower

    my users can not access my website because of this problem

    #6539

    Jean-Pascal
    Participant
    • 105 Posts
    @themopteryx

    Hi @chilepower,

    Could you please send us your (s)FTP credentials so we can make a quick check of your settings?
    You can post those in your next reply and mark it as private to keep this between us.

    Regards,

    #6540

    DEMENTE
    Participant
    • 142 Posts
    @chilepower
    This reply has been marked as private.
    #6541

    Jean-Pascal
    Participant
    • 105 Posts
    @themopteryx

    Thanks @chilepower!

    We are on it :).

    Regards,

    #6543

    Surrealer
    Participant
    • 27 Posts
    @surrealer

    Same problem over here
    The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.
    the site works when I disable the Grimlock for Jetpack plugin.
    Installing the latest Grimlock didn’t fixed it. Reinstalling the theme didn’t fixed it either.

    #6544

    Jean-Pascal
    Participant
    • 105 Posts
    @themopteryx

    Hi @chilepower,

    We fixed your issue!
    There is definitely an issue in our theme which will be fixed in the next update for other users.

    Best,

    #6545

    Surrealer
    Participant
    • 27 Posts
    @surrealer

    can you provide a hotfix?

    #6548

    DEMENTE
    Participant
    • 142 Posts
    @chilepower

    I think they left it worse now do not appear the buttons to send message and send request

    #6549

    Jean-Pascal
    Participant
    • 105 Posts
    @themopteryx

    Hi @surrealer,

    This issue will be fixed in the next update (scheduled in a couple of hours).
    To prevent this issue, you can connect to your FTP server and temporarily move the “inc/grimlock-jetpack”, “inc/grimlock-learndash” and “inc/grimlock-revslider” folders from the parent theme Gwangi.

    We made a big clean code and this may have caused some issues..

    Thank you for your patience and your understanding.

    Regards,

    #6550

    Jean-Pascal
    Participant
    • 105 Posts
    @themopteryx

    Hi @chilepower,

    We fixed this new issue too. This will be fixed in the next update for other users.

    Regards,

    #6552

    DEMENTE
    Participant
    • 142 Posts
    @chilepower

    thank you very much but I do not see the changes in this larger online status update on member cards I see everything the same as before

    #6553

    Jean-Pascal
    Participant
    • 105 Posts
    @themopteryx

    Hi @chilepower,

    However, we have slightly increased the size of this dot.
    If you want to increase it even more simply add the following CSS code snippet to your website:

    .bp-card-list.bp-card-list-members .bp-card-list__item.is-online .card:before,
    .bp-card-list.bp-card-list-groups .bp-card-list__item.is-online .card:before {
        top: 12px;
        right: 12px;
        width: 15px;
        height: 15px;
    }

    Regards,

    #6554

    DEMENTE
    Participant
    • 142 Posts
    @chilepower

    I thought they would do something more creative than just increase the size of a green dot

    #6555

    Jean-Pascal
    Participant
    • 105 Posts
    @themopteryx

    Hi There,

    We recently release a new version of Gwangi. Updating your themes (parent and child) to the latest version should fix these issues.
    To provide the best support possible and to keep track of issues and their resolution, you can create other specific topics.

    Thanks again for your patience.

    Best regards,

Viewing 15 posts - 1 through 15 (of 15 total)

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