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Impossible import demo

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • Avellino_1912
    Participant
    • 1 Topics
    • 3 Posts
    @avellino1912

    hello, after purchasing the template, we tried to install the demo but going to theme setup the result is a gray page. The wizard however does not start. Can you help us please? we can’t go on

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3294 Posts
    @themodactyl

    Hi @avellino1912,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    Usually, the setup wizard should make the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the following post, as we address the most installation common issues:

    Demo Import Troubleshooting – Common Issues and Resolutions

    In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: WordPress Requirements.

    For better performance (and better security) we obviously recommend the version 7.4 or greater for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.

    We hope this will help! Don’t hesitate to come back to us if none of these steps helped you solve this.

    Kind regards,

    Avellino_1912
    Participant
    • 1 Topics
    • 3 Posts
    @avellino1912

    Thanks for the reply. all requirements are met. version PHP -> 7.4.19, version WP -> 5.8.1

    If you give me an email, i could send you login and password or i can send you log.txt (here it’s impossible)

    This is the error (sorry, in italian) -> Un problema Javascript sulla pagina sta impedendo a Query Monitor di funzionare correttamente. Il caricamento di jQuery potrebbe essere stato bloccato.

    Si sono verificati degli errori PHP durante una richiesta Ajax. Visualizza la console per sviluppatori del tuo browser per maggiori dettagli.
    GET https://www.itacacommunity.it/wp/wp-admin/themes.php?page=merlin → 200

    Avellino_1912
    Participant
    • 1 Topics
    • 3 Posts
    @avellino1912

    Other information: for one second in the page is visible this text (attachment)

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3294 Posts
    @themodactyl

    Hi @avellino1912,

    Thank you for sharing this with us.

    This issue might come from multiple places. Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you start again the Theme Setup?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date.

    We’re waiting for your feedback.

    Best,

Viewing 5 posts - 1 through 5 (of 5 total)

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Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

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