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Inability to add a friend + inability to use private messages !

This topic is resolved
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • Saad Ibra
    Participant
    • 2 Topics
    • 6 Posts
    @sio80

    Hello
    I liked the theme and bought it, but unfortunately, I had difficulty dealing with it, I am currently facing a problem which is the inability of members to add some of them as friends in addition to the absence of the private messages icon on the member’s profile picture + the inability to respond to incoming private messages.

    greetings to you all .

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Hi Saad Ibra,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    What you’re looking for are BuddyPress features. Can you please make sure these features are activated in Dashboard > Settings > BuddyPress? Please find the attached screenshot.

    Best,

    Saad Ibra
    Participant
    • 2 Topics
    • 6 Posts
    @sio80

    Hi Manathan,
    I did, but unfortunately the icons are not visible to regular members, they are only visible to the admin.

    regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Hi Saad Ibra,

    The fact that only the admin can use these features make us thing that this issue might be related to Paid Memberships Pro. Can you please deactivate it to see if it solve this issue?

    If the deactivation of PMPro plugin solves this issue, it means it is caused by a misconfiguration of Paid Memberships Pro. In that case, it’s best if you try to reach the plugin authors as they will be more informed and better suited to help you.

    To go further, we invite you to post your request on their support forums: paidmembershipspro.com/support/

    We’re waiting for your feedback.

    Best,

    Saad Ibra
    Participant
    • 2 Topics
    • 6 Posts
    @sio80

    Hi,

    Thank you for the clarification, the issue has been resolved.
    The solution was by giving powers to members by Paid Memberships Pro plugin.
    I explained this in the attached picture.

    Regard,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Hi Saad Ibra,

    We’re glad to read you’ve been able to solve this. 🙂

    We thank you to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you’re making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    Cheers,

Viewing 6 posts - 1 through 6 (of 6 total)

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