In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Incompatibility with BuddyPress

This topic is resolved
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • Christoph
    Participant
    • 3 Topics
    • 8 Posts

    We updated to BuddyPress 7 (maybe a stupid idea…) and we aren’t able to post any comments in the activity-stream of BuddyPress (e.g. in groups) now. Deactivation of Grimlock helps to solve the problem, but the layout of the entire site is killed of course. Is it a problem that will be fixed with an update of Grimlock or should we downgrade to an older version of BuddyPress?

    Thanks for your help & all the best,
    Christoph

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1728 Posts

    Hi @chanssen,

    Unfortunately, we can’t reproduce this issue with our demo. After the update, all is working fine in the activity stream. Our best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    I also suggest you to run the BuddyPress repair tools. To find out more, please click on the following link:

    BuddyPress Repair Tools Admin Screen

    If this issue persists, could you provide us with screenshots of the possible PHP error?

    Thank you.

    ? Christmas is coming 
    Starting from December 21, 2020 until the January 3, 2021 included, our response time will be up to 5 opening days. Be sure we’ll do our best to provide you the best support possible. 
    We thank you for your understanding and we wish you a merry christmas and a happy new year. #StaySafe
     ? 

    Vasil Hodzhev
    Participant
    • 1 Topics
    • 5 Posts

    Hi, I have the same problem.
    I am making a fresh install. I can make a post in the activity stream but can not post a comment. I don’t have any other plugins installed.

    I didn’t see a PHP error.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1728 Posts

    Hi @chanssen and @byevas, 🙂

    Thank you for your precious feedback. There is definitely an issue in our theme which will be fixed in the next update.

    We’ll be back to you as soon as the update is available.

    Best,

    ? Christmas is coming 
    Starting from December 21, 2020 until the January 3, 2021 included, our response time will be up to 5 opening days. Be sure we’ll do our best to provide you the best support possible. 
    We thank you for your understanding and we wish you a merry christmas and a happy new year. #StaySafe
     ? 

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1728 Posts

    Hi @byevas,

    We have just released a new update of Grimlock. Updating this plugin to the latest version should fix this issue.

    After the update, the problem should now be fixed. However, you might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). To see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you:
    https://www.lifewire.com/how-to-clear-cache-2617980

    Kindest regards,

    ? 2021 is coming 
    Starting from December 21, 2020 until the January 3, 2021 included, our response is expected to be longer as we’ll be facing a shortage of staff. Be sure we’ll do our best to provide you the best support possible. 
    We thank you for your understanding and we wish you a happy new year. #StaySafe
    ?

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 5 posts - 1 through 5 (of 5 total)

The topic ‘Incompatibility with BuddyPress’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️