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HI!.
After installing the demo data, I did not find the settings, they are simply missing.
https://sun9-24.userapi.com/c855624/v855624307/1d6d33/8oIFYc6HevU.jpghow to be?
Hi @eniki,
Thank you for purchasing our theme! ?
Could make sure to activate all the required and recommended plugins please? Also, are experiencing issues with your server configuration, like poor page loading times, missing images or permissions issues?If not done already, I would suggest to activate error logging on your website. I will help us getting clues and find a solution to this issue.
Simply turnWP_DEBUGto true, by pasting the following code lines in yourwp-config.phpfile, just before the line that says ‘That’s all, stop editing! Happy blogging.’:// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: https://codex.wordpress.org/Debugging_in_WordPress
Thank you.
Ok. I inserted your code in wp-config.php
see: https://boysrusgirls.tusovki.info/
missing images or permissions issues? – no
all plugins installed? – yes
lso, are experiencing issues with your server configuration – what kind? what should be done?give you admin access?
Yes, that would be useful. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Cheers,
This reply has been marked as private.
can you see today?
Hi @eniki,
Thank you for sharing the user credentials. We will investigate further to find from where this issue is coming from.
We will be back to you ASAP.
Thank you for your patience.
Regards,
Hi @eniki,
It looks like your theme has been installed in the wrong place. From what I’ve seen, gwangi has been uploaded to
wp-content/themes/gwangi/gwangiinstead ofwp-content/themes/gwangi. So, some plugins are looking for scripts in the wrong place, which is preventing your Customizer from running correctly.I advise that you go to your FTP client and move the content from
gwangi/gwangitogwangi. It might solve your issue.Best,
yes, you’re right, I didn’t notice was my mistake initially
moved all the files: https://prnt.sc/qv7ggf
but another problem appeared: https://prnt.sc/qv7iye
Hi @eniki,
Yes, it seems like WordPress has lost track of the theme that was in the wrong place. I suggest that you log into your WP admin and activate the newly moved theme. That you solve your issue.
Regards,
Thank you.
You’re welcome.
Cheers,
The topic ‘incorrect demo-data import’ is closed to new replies.
