Informations under avatar display in double (appear twice following)

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This topic contains 6 replies, has 3 voices, and was last updated by  Manathan 2 months, 3 weeks ago.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #14689

    Coralie
    Participant
    • 21 Posts
    @corvin14

    Hello guys, thanks for your work 🙂 Another problem, another post…

    I need an solution for member display with “Grimlock Author Avatars Section”, I don’t kwnow why, but lot of users informations appear under the picture (i can’t choose wich one), I can just check or not “Display usernames next to avatars”. But in my case it display lot of informations (i would like choose which i want) but my really biggest problem is : all information appear twice, with no apparent reason (see attachement).

    Do you know why it bug like this ?

    Thank you for your time and your help !

    #14792

    Manathan
    Keymaster
    • 847 Posts
    @themodactyl
    Themosaurus Support

    Hi @corvin14,

    Thanks for getting in touch! We’ll get you an answer shortly. 🙂

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    #14800

    Jean-Pascal
    Moderator
    • 615 Posts
    @themopteryx
    Themosaurus Support

    Hi @corvin14,

    After taking a look at your site, I noticed that it is currently using an outdated version of the theme.
    Could you please try to update your theme to the latest version to see if it fixes the issue ?

    To update your theme, you can download and install the Envato Market plugin (https://envato.com/market-plugin/) on your WordPress site.
    Once the plugin is installed and activated, go to “Envato Market” in your admin menu and follow the instructions under “Activate Envato API Connection”.

    When this is done, you will see your purchased themes under the “Themes” tab and you should be able to update your theme from there by clicking the “Update available” button.

    Cheers,

    #14802

    Coralie
    Participant
    • 21 Posts
    @corvin14

    Hello !
    In the meantime I have found where to choose the info that appears (for those who are interested: personalization> Buddypress> meembers> check the desired info)

    But it always appears in duplicate in the display (see attachement in my initial request), and I really don’t understand why.

    So I’m waiting to hear from you to resolve this problem. Thanks guys !

    In the meantime, have a nice day 🙂

    #14826

    Manathan
    Keymaster
    • 847 Posts
    @themodactyl
    Themosaurus Support

    I’m glad to read that you’ve been able to solve this!

    As my colleague just ask you, did you update your theme to the latest version to see if it fixes the issue ?

    Thanks, you too! 🙂

    #14898

    Coralie
    Participant
    • 21 Posts
    @corvin14

    Yes it fixes the issue ! Big thanks 🙂

    #14915

    Manathan
    Keymaster
    • 847 Posts
    @themodactyl
    Themosaurus Support

    You’re welcome. 🙂

    Cheers,

Viewing 7 posts - 1 through 7 (of 7 total)

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