Internal error 500

This topic contains 1 reply, has 2 voices, and was last updated by  Olivier 5 months, 4 weeks ago.

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  • #7643

    • 0 Posts

    Dear all,

    hope you are doing well.

    kindly i faced and error 500 during importing the demo. i contacted the hosting to increase the memory limit and they did it. still i cannot import the demo as the tutorial. need help here.


    • 739 Posts

    Hi @afiooo,

    Your issue is still probably caused by server misconfiguration.
    We’ve written a blog post including the resolution to the most notable import issues. For more, please follow the link:

    Demo Import Troubleshooting – Common Issues and Resolutions

    Also for better debugging purposes, please first activate logging on your website, just turn WP_DEBUG to true, like following:
    define ('WP_DEBUG', TRUE);
    You will find this constant in your wp-config.php file.

    More on this in the following topic:

    Then, please deactivate all plugins, activate a default WP theme (i.e. Twenty Seventeen) and then try to run the WP Importer with the following file:

    This may confirm that the problem is related with your configuration and it will give you the necessary error logs to transfer to your server hosting support.

    Finally, please also check the WordPress prerequisites here:

    For better performance (and better security) we obviously recommend the version 7.2 for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.

    We hope this will help.


Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

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