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Internal Server error caused by plugins

Find Answers and Get Support Forums Cera – Intranet & Community Theme Theme Customizer Internal Server error caused by plugins

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • Valery
    Participant
    • 1 Topics
    • 3 Posts
    @valerydatatellers

    Hello there,
    this morning I was trying to set up my intranet with you theme but unfortunately inside the customizer setting page, i faced “Internal server error”. I search for a recent solution but I get no answered. I tried to deactivate and activate one by one all the plugins and finally I discovered that the problem was caused by two main plugins:
    – Buddypress
    – The Event Calendar
    How is that possible since these plugins are strictly connected to the core of your theme?
    I have WP 5.7.1 installed on a Lightsale Amazon AWS service with 1gb o RAM, cloud this maybe cause the problem?
    Thank you in advance

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3126 Posts
    @themodactyl

    Hi Valery,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    This issue is probably caused by insufficient memory allocation or file permission misconfiguration for your server.

    For better debugging purposes, please first activate logging on your website, just turn WP_DEBUG to true, like following:
    define ('WP_DEBUG', TRUE);
    You will find this constant in your wp-config.php file. More on this in the following topic: Debugging in WordPress.

    You did the right thing by deactivating all plugins to find from where this issue might coming from. We suggest you to transfer the error logs to your server hosting support. I’m sure they will be more suited to help you understand what exactly is causing this issue. Please also check the WordPress prerequisites here: Requirements.

    For better performance (and better security) we obviously recommend the version 7.2 for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.

    Please note that the nature of the message displayed (“Internal Server Error”) shows that the error isn’t occurring at a WordPress level, but directly at a server level. This message make us believe that there might be a misconfiguration with the server, causing the issue. Knowing this, here’s our advice :

    – First please try to contact your hosting provider to see if they can help. Make sure to explain that you are having an internal server error, and not a PHP error.
    – If they still redirect you to us or the plugins authors, please include the Apache logs of your server so that we/they can take a look at those
    – If you can, try to install your website on another server from another host to see if it works. And if it does, that gives the proof that the error is related to the server.

    We hope this will help. Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you will be making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    Regards

    Valery
    Participant
    • 1 Topics
    • 3 Posts
    @valerydatatellers

    Hi Manathan,
    thank you for the quick reply. I hope it will meet all our expectations too 😉
    Anyways, I’ve shared your recommendations to our system architect, hope he will investigate on Amazon AWS in order to find the solution to our ‘internal server error’ problem.
    I will update you on the progress!
    Thank you again

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3126 Posts
    @themodactyl

    Hi Valery,

    Thank you, we’re waiting for your feedback. 🙂

    Best,

    Valery
    Participant
    • 1 Topics
    • 3 Posts
    @valerydatatellers

    Final investigation, this solution has fixed this issue for AWS lightsail users:

    add the following code to /opt/bitnami/apache2/conf/httpd.conf

    <Location “/”>
    SubstituteMaxLineLength 10m
    </Location>

    then restart apache

    sudo /opt/bitnami/ctlscript.sh restart apache

    More on this issue here: https://community.bitnami.com/t/proxy-fcgi-error-12-cannot-allocate-memory-latest-bitnami-aws-wordpress-stack/86355/2

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3126 Posts
    @themodactyl

    Hi Valery

    We’re glad to read you’ve been able to solve this!

    We thank you very much to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you’re making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    Cheers,

Viewing 6 posts - 1 through 6 (of 6 total)

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