Find Answers and Get Support › Forums › Cera – Intranet & Community Theme › Theme Customizer › Internal Server error caused by plugins
- This topic has 5 replies, 2 voices, and was last updated 2 years ago by Manathan.
this morning I was trying to set up my intranet with you theme but unfortunately inside the customizer setting page, i faced “Internal server error”. I search for a recent solution but I get no answered. I tried to deactivate and activate one by one all the plugins and finally I discovered that the problem was caused by two main plugins:
– The Event Calendar
How is that possible since these plugins are strictly connected to the core of your theme?
I have WP 5.7.1 installed on a Lightsale Amazon AWS service with 1gb o RAM, cloud this maybe cause the problem?
Thank you in advanceMay 17, 2021 at 15:28 #31547
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
This issue is probably caused by insufficient memory allocation or file permission misconfiguration for your server.
For better debugging purposes, please first activate logging on your website, just turn WP_DEBUG to true, like following:
define ('WP_DEBUG', TRUE);
You will find this constant in your wp-config.php file. More on this in the following topic: Debugging in WordPress.
You did the right thing by deactivating all plugins to find from where this issue might coming from. We suggest you to transfer the error logs to your server hosting support. I’m sure they will be more suited to help you understand what exactly is causing this issue. Please also check the WordPress prerequisites here: Requirements.
For better performance (and better security) we obviously recommend the version 7.2 for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.
Please note that the nature of the message displayed (“Internal Server Error”) shows that the error isn’t occurring at a WordPress level, but directly at a server level. This message make us believe that there might be a misconfiguration with the server, causing the issue. Knowing this, here’s our advice :
– First please try to contact your hosting provider to see if they can help. Make sure to explain that you are having an internal server error, and not a PHP error.
– If they still redirect you to us or the plugins authors, please include the Apache logs of your server so that we/they can take a look at those
– If you can, try to install your website on another server from another host to see if it works. And if it does, that gives the proof that the error is related to the server.
We hope this will help. Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you will be making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻
RegardsMay 18, 2021 at 12:14 #31557
thank you for the quick reply. I hope it will meet all our expectations too 😉
Anyways, I’ve shared your recommendations to our system architect, hope he will investigate on Amazon AWS in order to find the solution to our ‘internal server error’ problem.
I will update you on the progress!
Thank you againMay 18, 2021 at 15:00 #31573
Final investigation, this solution has fixed this issue for AWS lightsail users:
add the following code to /opt/bitnami/apache2/conf/httpd.conf
then restart apache
sudo /opt/bitnami/ctlscript.sh restart apache
More on this issue here: https://community.bitnami.com/t/proxy-fcgi-error-12-cannot-allocate-memory-latest-bitnami-aws-wordpress-stack/86355/2May 19, 2021 at 15:25 #31597
We’re glad to read you’ve been able to solve this!
We thank you very much to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you’re making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻
Cheers,May 20, 2021 at 09:54 #31608
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