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I tried to install the Intranet DEMO Content. But i would not count up the percentages in the theme setup. It just freezes a 0 %.
The dark Content worked, but some of the Areas are just empty.Can you please help me?
Hi Marco,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
We recently encountered an issue with a Let’s Encrypt SSL certificate that expired a few days ago. As this article points out, this deletion caused a lot of problems on many sites: Fortinet, Shopify and more report issues after root CA certificate from Lets Encrypt expires.
Be aware that we recently released a new version of your theme to solve this. Updating your theme, Grimlock plugins and all the other recommended plugins to the latest version should fix this issue. 🙂
To update your theme, you can download and install the Envato Market plugin (envato.com/market-plugin/) on your WordPress site.
Once the plugin is installed and activated, go to “Envato Market” in your admin menu and follow the instructions under “Activate Envato API Connection”.
When this is done, you will see your purchased themes under the “Themes” tab and you should be able to update your theme from there by clicking the “Update available” button.
After updating the theme, we really suggest you to reset your WordPress database using WP Reset (https://wordpress.org/plugins/wp-reset/) and start fresh with our setup wizard. You can easily install the theme by relaunching the setup wizard in Dashboard > Appearance > Theme Setup, as it will programmatically do every steps for you.
If you have correctly updated the theme and Grimlock, the problem should now be fixed. You might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). So to see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
Regards,
I just downloaded it and I still have the same problem. A SOLUTION.
Hi Andrea,
Thank you for your feedback. Can you please be more polite? Be sure we’ll do our best to help you. 🙂
In that case, it’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Intranet DEMO Content can not be installed’ is closed to new replies.
