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Invoice

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Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • Nosa
    Participant
    • 1 Topics
    • 1 Posts
    @nosaem

    I just realized I was charged $61 and the invoice I was given read $47.00 please can someone explain this insanity to me. This is preposterous!

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 136 Posts
    @roboraptor

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Hi Nosa,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    Please be aware that Envato works ion a specific way. We do not manage the sale, the envato team does. When buying one of our product on envato, they send you three invoices:

    1. Envato Buyer Fee for purchase of Cera
    2. Handling Fee for Envato Market order
    3. Cera Regular License and 6 months included support

    It seems you took only in consideration one the the bills that have been sent to you. Note that the price of our theme is displayed here: Cera theme.

    If you have more questions of how it works, we suggest you to reach envato team: help.market.envato.com

    Hope this will help you understand how it works.

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 3 posts - 1 through 3 (of 3 total)

The topic ‘Invoice’ is closed to new replies.

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