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We attempted to make some modifications using the Kirki Customizer Framework plugin; however, it is currently not functioning as expected with your theme.
Could you please take the necessary steps to ensure compatibility with the Kirki Customizer Framework, or suggest an appropriate alternative that would allow us to customize the theme effectively?
Your support would be greatly appreciated.
Hi Kim!
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Sorry to read that. Please be aware that our demos have been build with Gutenberg editor. In consequence, the imported content will be aimed at this editor. It is the default editor for WordPress and is recommended for many reasons, including its ease of use, speed and lightness. To know more about how to use Gutenberg, I think this article from WP Beginner might help you: How to Use the WordPress Block Editor.
Kirki is used to customize the theme itself. To change the colors and general appearance, please click on Customize on the top of your screen. Are you facing an issue when clicking on Customize ? Can you please send us a screenshot ?
Best,
This reply has been marked as private.
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
I hope this message finds you well.
I am writing to kindly follow up on the additional inquiry I submitted on April 12, 2025. As I have not yet received a response, I would appreciate it if you could provide an update or clarification regarding the matter at your earliest convenience.
Thank you for your attention, and I look forward to your reply.
Hi Kim, 🙂
Thank you for bringing this issue to our attention.
In most case, hiding these messages will solve this issue. I suggest that you activate error logging on your website. Please keep WP_DEBUG to true and just paste the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: https://codex.wordpress.org/Debugging_in_WordPress
You will still be able to consult the warnings and errors triggered by your website but these won’t appear on your pages anymore.
Regards,
As shown in the attached screenshot, I’m still unable to perform customization. Even after applying the changes as you suggested, it is still not functioning properly.
Is there any other solution you can recommend?
Hi Kim,
Thank you for your feedback.
It’s best if we take a quick look at this…
Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
This reply has been marked as private.
Hi Kim,
Thank you for the access.
It looks like there may be a file‑permission issue on your server. When I tried installing a plugin, WordPress prompted for FTP credentials—this usually means it doesn’t have the proper write permissions. That same permission problem can cause the customizer to fail.
Please try installing and activating the BP Classic plugin. I noticed some console errors that this plugin should resolve.
Once it’s activated, check whether your customizer loads correctly and let me know the outcome. If the issue persists, you may need to adjust your file permissions or ask your hosting provider to ensure WordPress can write to the necessary directories.
Best regards,
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