- This topic has 10 replies, 4 voices, and was last updated 2 months ago by
.
-
Posts
-
Good evening,
I recently purchased the Armadon theme for our website, I love the look and feel of it. I am having issues trying to get to where I can edit the pages. Every time I do in WP editor, I get “Error Loading Block: The response is not a valid JSON response.” I also can not switch to Elementor editor, because the blocks do not pull over. It is like one long text block when I switch. I tried doing the debug thing that I found on the support forums, but I can not figure out how to do it and if that’s what I need to do. I am on Easy-WP. Any help would be appreciated. Excited to get to work on using this theme!
Thanks!
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
Hi Eagle,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
This error is sometimes related to insufficient performances on the server. To find a solution, we have to understand what exactly is causing this issue.
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Please come back to us when this is done.
Please be aware that our themes are no longer compatible with Elementor. This builder adds its layer on top of the standard WordPress core, which is not optimal, for exemple, concerning the performances. It’s no longer in line with our mission to create fluid, easy-to-use themes. For more information, please take a look at this article: Installing the Elementor Demo version Manually. Our demos have been build with Gutenberg editor. In consequence, the imported content will be aimed at this editor. It is the default editor for WordPress and is recommended for many reasons, including its ease of use, speed and lightness. To know more about how to use Gutenberg, I think this article from WP Beginner might help you: How to Use the WordPress Block Editor.
Thank you.
Okay, I have posted the code into the file.
Hi Eagle,
Can you confirm me the error still occurs, please ?
If yes, thanks to the code snippet that you’ve recently added to your
wp-config.phpfile, we should be able to read the error. Could you share the content of yourdebug.logfile with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us. This file should be located in thewp-contentfolder.After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.
If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Thank you.
This reply has been marked as private.
Thank you for your feedback Eagle. Could you tell us your php version, please ? 🤔
This reply has been marked as private.
Thank you for your feedback!
We cannot see what might cause this issue. It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings. You can post the user name and password in your next reply and mark it as private to keep this between us.
Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
This reply has been marked as private.
Hi Eagle,
Thank you. We will investigate further to find from where this issue is coming from.
We will be back to you ASAP. Thank you for your patience.
Regards,
Hi Eagle,
I’ve investigated the issue on your website and found that there are various errors returned directly by your hosting server when the blocks are trying to load.
Unfortunately these errors are not WordPress errors, they are server errors so I’m afraid you will have to contact your hosting provider about this since this isn’t something we can fix on our side.
In case it can be helpful for your hosting provider, here the various errors that I found while investigating :
– 504 Gateway Timeout
– 502 Bad Gateway
– Error establishing a Redis connectionYou can find screenshots of these errors attached to this reply.
Hope this helps !
Capture-decran-2024-07-31-a-11.01.57
Capture-decran-2024-07-31-a-11.01.32
Capture-decran-2024-07-31-a-11.00.47
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Issues with the JSON Response on pages’ is closed to new replies.
