- This topic has 11 replies, 3 voices, and was last updated 1 year ago by
.
-
Posts
-
GM! When I go to edit the cover section on the homepage, I’m getting JSON error on cover section. When I select the cover section and click on attributes on the right side, as soon as I start to rename the Discover button, the error comes us and section “seems to disappear”.
I usually hit the undo arrow and get out of the page so it doesn’t autosave (which is something else I need to find”.
Btw, is there a way to get to the z-index on the section separator so I can bring the triangle in front of the cover section?
This reply has been marked as private.
This reply has been marked as private.
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
Hi Pat,
Sorry for the delay.
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Thank you.
This reply has been marked as private.
Hi Pat,
Ok! Thanks to the code snippet that you added to your
wp-config.phpfile, we should be able to read the error.Could you share the content of your
debug.logfile with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.
If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Thank you.
This reply has been marked as private.
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
Thank you for your feedback, Pat!
Is it possible you run your site with PHP 8.2. ? Perhaps there’s a plugin that’s not compatible yet with this version of PHP. Could you try to go back to PHP 8.1 ? It might solve this issue. If not, please come back to us.
Best,
This reply has been marked as private.
Hi Pat,
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting, please?
If the issue still persisting, you can deactivate the plugin one by one to check if the issue is solved. This way, you’ll be able to determine which plugin is responsible. 🙂
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
Thank you.
This reply has been marked as private.
Hi Pat,
I understand your concerns regarding the JSON error related to **Kirki** and its compatibility with PHP 8.2. Allow me to provide you with some useful information to address this issue.
The compatibility of **Kirki** with PHP 8.2 does not directly depend on our team but rather on the **Kirki** developers themselves. They are responsible for updating their code to ensure it works correctly with the latest PHP versions.
In general, there are still several plugins that are not fully compatible with PHP 8.2. This is because PHP 8.2 is relatively new, and some plugins have not yet been updated to support this version. It’s essential to check plugin compatibility before activating them on your site.
WordPress itself indicates **”beta”** compatibility with PHP 8.2. This means that while WordPress functions with this version, there may be potential issues. You can find official information on PHP compatibility and WordPress versions here : PHP Compatibility and WordPress Versions.
Given these factors, it’s advisable to go back to PHP 8.1 for now. This will ensure better stability and avoid potential compatibility-related problems.
We hope this will help you. Let us know about your decision. And in case going back didn’t solve your issue, please come back to us.
Best regards,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘JSON Error on Cover Section’ is closed to new replies.
