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Hello,
Something is very annoying since the beggining.
When i customize the theme on the front end, the page is refreshing each 5 seconds i’m not jocking is very annoying because it makes website working very slow.
It must refresh when i save, but its refreshing each 5 seconds without doing nothing.
Look attachment image please
guys its so annoying i need help
this kirki framework is refreshing each 5 seconds and make me lagging
Hi @ilat,
Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Cheers,
This reply has been marked as private.
hello are you fixing my errors or no?
please download my explanation video you will understand better:
http://stutteringsociety.com/video/error.avi
you need to fix this error urgently because i’m stuck because of you
and it’s more important for you guys because you are selling template with errors lol not professionals amigos
by the way i did you fixed error about kirki framework refresh?
Hi @ilat,
First, please be aware that with the current COVID-19 situation, we’re operating with a reduced staff. During these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.
Also, the behavior you’re describing with Kirki and the Customizer seems totally standard. Even if you find this annoying, I’m sorry to inform you that the Customizer is not working like a page builder. With each change in your widgets or theme options, you’re asking the Customizer to force WordPress to regenerate your page in order to help you to review those changes. There is obviously room for improvement but your concern is related with a core feature of WordPress, not our theme.
Finally, your issue with the widget button link is probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos. I also see that you have a translation plugin on your website that is operating and adding features to the Customizer, which might contribute to this issue.
Before investigating any further, I’m asking you to deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets. And then and only then, could you confirm me that the issue is still persisting please?
Please also make that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.
Thank you.
Ok thank you
I did it and i dont understand from where the error come from
It’s so weird all fields are editable but not the button link
Could you tell me at least how can i edit this button link trough CODING AND NOT TROUGH THE CUSTOMIZER
Thank you
Hi @ilat,
No, this cannot be achieved with custom coding. Furthermore, it’s important to address this issue now as you may run into more problems later when your website will be live.
As I mentioned above, before investigating any further, I’m asking you to deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets. And then and only then, could you confirm me that the issue is still persisting please?
Please also make that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.
Thank you.
hello guys
you are not helping me the error is with your theme!
please watch my second video
i have problem to edit all my button links through the wordpress customizer.
the behavior is very weird
i have 3 langages: english, french and portuguese
when i edit the button link only for english, it applies changes for all my other langages.
For exemple: i add this link https://www.stutteringsociety.com/english
result: it applies this link for all my other langages even if field for other langages is emptyAnd when i edit the button link for all langages, it erase everything, and button link is empty for all langages.
All other fields are translatable trough the customizer except all button links!
i tried to edit button link trough database with something like this:
{:en}english{:}{:fr}french{:}{:pt}portuguese{:}
but it remove my blockPLEASE WATCH MY VIDEO TO UNDERSTAND BETTER
http://stutteringsociety.com/video/errorlinks.aviplease i need help
Hi @ilat,
As I mentioned above, before investigating any further, I’m kindly asking you to deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets. And then and only then, could you confirm me that the issue is still persisting please?
Please also make that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.
As long as this has not been done, we cannot exclude the fact that this strange behavior has been caused by a third party plugin that is not supported by our theme.
Thank you.
I DID IT
I UNSINSTALLED ITS THE SAME RESULT AND YOU AREN HELPING ME PLEASE WATCH MY VIDEO
Hi @ilat,
I took the liberty to log into your website and deactivate all plugins that have not been installed with your theme during its setup as I politely asked you multiple times.
And the issue does not occur anymore. I saved
http://example.cominto the button link for the very first section (“Meet Active Members”) and it worked fine. (Please see attached.)This is proof that this issue is caused by a third party plugin that is not supported by our theme. I confirm that you have a translation plugin (WPGlobus) on your website that is operating and adding features to the Customizer, which might contribute to this issue as your issue disappear once it’s deactivated. I kindly remind you that WPGlobus is not supported by our theme and any request related with its activation won’t receive further support.
Thank you for your understanding.
en-Stuttering-Society-fr-Stuttering-Society-pt-Stuttering-Society-–-en-Connecting-people-who-stutter-and-raising-awareness-about-speech-disfluency-fr-Connecter-les-personnes-qui-bégaient-et-sensibiliser-à-la-pertu-1
Customise-en-Stuttering-Society-fr-Stuttering-Society-pt-Stuttering-Society-–-en-Connecting-people-who-stutter-and-raising-awareness-about-speech-disfluency-fr-Connecter-les-personnes-qui-bégaient-et-sensibiliser-à-l
en-Stuttering-Society-fr-Stuttering-Society-pt-Stuttering-Society-–-en-Connecting-people-who-stutter-and-raising-awareness-about-speech-disfluency-fr-Connecter-les-personnes-qui-bégaient-et-sensibiliser-à-la-perturbat
Please also allow me to inform you that by keeping “Disable Updates” on your website and by keeping this information from us, you’re making our support job very difficult.
Lots of fixes are provided by developers with regular updates, and this includes our theme and our plugins as well. In this case, there is an update for Kirki that could have been the solution for your issue. Fortunately enough, your issue is related with a third party plugin but a simply update could have resolved this and make us both win a lot of time.
So, we kindly ask you to remove this plugin as long as you wish to benefit from our help.
Best regards,
Plugins-‹-Stuttering-Society-—-WordPress
Plugins-‹-en-Stuttering-Society-fr-Stuttering-Society-pt-Stuttering-Society-—-WordPress
Wpglobus told me: It may be theme’s specific issue.
Anyway, can you tell me if the light WPML version is enough to translate my website or do i need the omplete one ?
Thanks
i’ve bought wpml
– how to translate menu?
– how to translate pages content?i don’t understand the logic of this plugin WPGLOBUS is so much better
but now you need to help me because i’ve bought your module as you asked
thanks
i’ve translated menu
but it’s weird some words are translated others not
i d’ont know how to translate other words in menu
and the weirdest thing is that in english version i have menu in the right order but not in other langages
Hi @ilat,
We’ve made multiple tutorials to help you to set your website with WPML:
If you wish to give your feedback on this plugin or if you have specific question with the way it works, it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you.
To go further, we invite you to post your request on their support forums:
We remain available for all support requests related with the use of your theme.
Best,
but you told me that you gonna give me support if i buy WPML
how to use grimlock WPML?
you are not helping me lol
you are not answearing to my question so i need to repeat again and again, read what your custommers asks!
why in english my menu is in the right order but not on other langages?
EVERYTHING IS FIXED
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