Kirki Toolkit causing my site an Internal 500 Error Code

[yudoParticipant 0 Posts @yudo]

I Use Cera Theme for my site, everything is smooth from installation to backend access,
nothing error along the way. But when i try to visit the front end, it return an error 500.

Then i found out, that the Kirki toolkit was the problem. if I deactivated this plugins, i can access my front end.
but if it activated, then my front end site got an internal error 500. Sometime the backend is also inaccesible.

Since kirki tools seem one of core plugins for the theme, is there any way to fix this?

wordpress 5.4.1
PHP 7.4.5

[OlivierModerator 1843 Posts @themosaurusrex Themosaurus Support]

Hi @yudo,

We’re very sorry for the inconvenience. 😔

We’re not sure to know what is causing this issue as we’re not facing it with our demo or any other website. If something went wrong during the import, it’s recommended to address the issue right now as it might lead to other problems in the future.

If you’re not too far ahead with building your website, we really suggest to use the setup wizard to reinstall the theme. This tool will programmatically redo the setup and do some extra steps for you.

You can easily reset your WordPress database using WP Reset (https://wordpress.org/plugins/wp-reset/) and start fresh with our setup wizard.

Then, if this issue persists, our best guess is that it is caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

In this case, could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. You could also consider clearing all activated caching system as well as your browser cache before investigating any further.

Finally, you could also to reach the plugin authors and post your request on their support forums:
https://wordpress.org/support/plugin/kirki/

They will probably be more informed and better suited to help you.

Best regards,

[Author]

Posts

[Roboraptor]

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.