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Knowledge base articles not showing like demo

Find Answers and Get Support Forums Armadon – Gaming Community WordPress Theme Website Setup Posts Knowledge base articles not showing like demo

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • Bedurion
    Participant
    • 23 Topics
    • 54 Posts
    @bedurion

    Hi, I have been using the knowledge base plugin, but when writing an article there are some parts that are not shown as in the demo (I show on the photo), such as the date or breadcums.

    I’ve been looking at how to modify it but can’t find it.

    wpengine
    Member
    Themosaurus Support
    • 0 Topics
    • 27 Posts
    @wpengine

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi @bedurion,

    My first guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    We’re waiting for your feedback.

    Thank you.

    Bedurion
    Participant
    • 23 Topics
    • 54 Posts
    @bedurion

    Hello! I fixed the article pages!

    The only thing I don’t know to do after looking a loot is change te appearance of article tittle (I want to change the size and font to make it like demo).

    I leave an image showing it’s actual appearance. Where or how this article title appearance can be changed?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Bedurion, 🙂

    I’m afraid I don’t understand what you’re trying to get as the title seems to already look like demo. Please find the attached screenshot of our demo.

    Concerning the size of the main title, this is standard design with our theme. As this is not breaking the page, changing this is considered customization work. Unfortunately, this is a service that we do not provide. We only share snippet only to solve issues with our theme. Any further request for CSS snippets will have to be part of a defect that needs to be fixed urgently. No snippets will be shared otherwise.

    However, as it just needs a few lines to adapt this, we made you a CSS snippet. Simply add the following code snippet to your website:

    /**
    * Change the size of the main title in single KB post type 
    */
    body[class*="single-epkb_post_type"] #site .site-content #eckb-article-body .eckb-article-title{
    	font-size:40px !important;
    }

    To add this code snippet to your site, we recommend that you paste it to the Custom CSS panel of your WordPress Customizer. Just go to your dashboard and navigate to “Appearance > Customize > Additional CSS”.
    Pasting your code snippet there should do the trick for you.

    Note that you can change the pixels to make it fit to your needs. For exemple: 60px to make it bigger or 30px to make it smaller.

    Also, it’s important to remember that we share snippet only to solve issues with our theme. Any further request for CSS snippets will have to be part of a defect that needs to be fixed urgently. No snippets will be shared otherwise. If you want to go further with the customization of your website, we advise that you require customization work.

    Please be aware that the Knowledge Base for Documentation and FAQs plugin works with this own builder and you are able to customize the KB Article page by clicking on Edit KB Article Page on the top of the page. Please find the second attached screenshot. In case you need more help with that, we suggest you to reach the plugin authors as they will be more suited to help you: KB for Documentation and FAQs support.

    Regards,

    Bedurion
    Participant
    • 23 Topics
    • 54 Posts
    @bedurion

    Thank you!! Topic resolved!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi,

    I’m glad to read we were able to help you Bedurion. 🙂

    Best,

Viewing 7 posts - 1 through 7 (of 7 total)

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