Knowledge Base for Documentation & FAQs

Home Forums Cera – Intranet & Community Theme Unsupported Plugins Knowledge Base for Documentation & FAQs

This topic contains 2 replies, has 2 voices, and was last updated by  Olivier 2 months, 1 week ago.

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  • Author
    Posts
  • #13497

    Aaron Mireles
    Participant
    • 7 Posts
    @acm1985

    Hello,

    I am posting this here because you don’t have it posted in your supported plugins. I am having trouble hiding this page for PMP non-members. When i go to the page and select “Only show for people who are members”, it still shows. See screenshot. Is there something that i am missing or can be done.

    Best,

    -AM

    #13519

    Olivier
    Moderator
    • 1758 Posts
    @themosaurusrex
    Themosaurus Support

    Hi @acm1985,

    From what I see on your screenshot, you seem to be already logged in when testing the privacy of your page. Could you confirm that this issue is still persisting when you’re logged out or visiting your website with the private navigation feature of your web browser please? Thank you.

    Please note that this issue is related with the use of Paid Memberships Pro, not with the use of your theme. If it is persisting, it’s best if you try to reach the plugin authors as they will be more informed and better suited to help you.

    To go further, we invite you to post your request on their support forums:

    Support

    We remain available for all support requests related with the use of your theme.

    Best,

    #13521

    Olivier
    Moderator
    • 1758 Posts
    @themosaurusrex
    Themosaurus Support

    @acm1985 For you best info, we’ve recently released a new version of your theme. Updating your theme, Grimlock plugins and all the other recommended plugins to the latest version should fix this issue with the “search” icon displayed twice I see on your screenshot.

    If you have correctly updated the theme and Grimlock, the problem should now be fixed. You might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). So to see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you:
    https://www.lifewire.com/how-to-clear-cache-2617980

    Thank you.

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

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