Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Landing page for non subscribers when trying to access exclusive content

Find Answers and Get Support Forums Gorgo – Multi-Purpose Gutenberg Blog & Magazine Theme Compatible Plugins Paid Memberships Pro Landing page for non subscribers when trying to access exclusive content

This topic is resolved
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • Maria
    Participant
    • 4 Topics
    • 7 Posts

    Hello, I’m creating my website with Gorgo theme and I’m having a problem. I created some pages and used Paid Memberships Pro options to block theme, so just subscribed users can access it.
    What’s happening is that non subscribers go to a page almost empty, with a button that doesn’t even work and I don’t know where to change it.
    I edited “Restric Access” but I don’t know what that page is for as it doesn’t show up, never!

    The page non subscribers are seeing is this: https://www.bloglogia.pt/apoio-parcerias/

    Isn’t it possible to create a page myself, even with Elementor, and set it as the page the land when they don’t have access to the content?

    I searched a lot about this in Paid Membership Pro foruns but it seems something in this theme is overwriting the default options of the plugin.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2012 Posts

    Hi @bloglogia,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    Please find the attached screenshots. You’ll find the page your visitors should see.

    Your button doesn’t work because you certainly didn’t finish the installation of Paid Membership Pro plugin. You have to create and set the Access Restricted page in Dashboard > Memberships > Settings > Pages. Then, you have to create a subscribe form wish will give to the member the right level.

    Please note that this issue is related with the use of Paid Memberships Pro, not with the use of your theme. It’s best if you try to reach the plugin authors as they will be more informed and better suited to help you.

    To go further, we invite you to post your request on their support forums:

    Support

    We remain available for all support requests related with the use of your theme.

    Best,

    Maria
    Participant
    • 4 Topics
    • 7 Posts

    I have everything like you show in your printscreens. I edited the Restric Access page, without removing shortcode, and I set it as the Restric Access page option. But it’s not working anyway.

    My page: https://www.bloglogia.pt/subscricoes/acesso-restrito/
    Options in screenshot

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2012 Posts

    Thank you for your feedback @bloglogia. 🙂

    It’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Maria
    Participant
    • 4 Topics
    • 7 Posts
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2012 Posts

    Thank you for granting us access to your WP Admin.

    We will investigate further to find from where this issue is coming from.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2012 Posts

    Thank you for your patience @bloglogia,

    The page had a blank template. This is why your page has not been customized like the others.

    For PMPro, another field had to be defined as well. Can you confirm this is working well now, please?

    Please find the attached screenshots.

    Please note that this issue was related to the use of PMPro, not with the use of your theme. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.

    However, note that we investigated as an act of generosity. 🙂

    We remain available for all support requests related with the use of your theme.

    Regards,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 7 posts - 1 through 7 (of 7 total)

The topic ‘Landing page for non subscribers when trying to access exclusive content’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️