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Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • Nugi
    Participant
    • 1 Topics
    • 4 Posts
    @nugi

    Hello there i’m using gwangi theme. but there is a problem we faced
    any login user can’t able to upload there profile picture , when they upload the picture then showing crop image , after that gone , not uploading profile picture ,,please check that , this is our site https://dirtbikeland15.com/
    thanks

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6288 Posts
    @themodactyl

    Hi @nugi,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    We’re sorry you’re facing this issue.

    My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    Thank you.

    Nugi
    Participant
    • 1 Topics
    • 4 Posts
    @nugi
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6288 Posts
    @themodactyl

    Hi @nugi,

    Thank you for granting us access to your WP Admin.

    We will investigate further to find from where this issue is coming from.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6288 Posts
    @themodactyl

    Are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Nugi
    Participant
    • 1 Topics
    • 4 Posts
    @nugi

    sure you can do as you like , no problem thanks

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6288 Posts
    @themodactyl

    Thank you for your feedback. 🙂

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6288 Posts
    @themodactyl

    Thank you for your patience @nugi.

    After some tests, we think this issue is probably caused by insufficient memory allocation or file permission misconfiguration for your server.

    For better debugging purposes, please first activate logging on your website, just turn WP_DEBUG to true, like following:
    define ('WP_DEBUG', TRUE);
    You will find this constant in your wp-config.php file.

    More on this in the following topic: https://codex.wordpress.org/Debugging_in_WordPress

    Then, please deactivate all plugins, activate a default WP theme (i.e. Twenty Seventeen) and then try to run the WP Importer with the following file:
    https://raw.githubusercontent.com/WPTRT/theme-unit-test/master/themeunittestdata.wordpress.xml

    This may confirm that the problem is related with your configuration and it will give you the necessary error logs to transfer to your server hosting support.

    Finally, please also check the WordPress prerequisites here: https://wordpress.org/about/requirements/.

    For better performance (and better security) we obviously recommend the version 7.2 for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.

    We hope this will help.

    Regards

    Nugi
    Participant
    • 1 Topics
    • 4 Posts
    @nugi

    okay thank you for your information , i’m doing this, then get back to you .
    thank you

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6288 Posts
    @themodactyl

    You’re welcome @nugi,

    We’re waiting for your feedback. 🙂

    Cheers,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 10 posts - 1 through 10 (of 10 total)

The topic ‘login User profile’ is closed to new replies.

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