Find Answers and Get Support › Forums › Gwangi – PRO Multi-Purpose Membership, Social Network & BuddyPress Community Theme › Website Setup › Login Page › login User profile
- This topic has 9 replies, 2 voices, and was last updated 3 years, 4 months ago by Manathan.
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AuthorPosts
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NugiParticipant@nugi
- 1 Topics
- 4 Posts
Hello there i’m using gwangi theme. but there is a problem we faced
any login user can’t able to upload there profile picture , when they upload the picture then showing crop image , after that gone , not uploading profile picture ,,please check that , this is our site https://dirtbikeland15.com/
thanksNovember 10, 2020 at 17:52 #26022@themodactyl- 0 Topics
- 6288 Posts
Hi @nugi,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
We’re sorry you’re facing this issue.
My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.
Thank you.
November 11, 2020 at 12:03 #26040November 12, 2020 at 09:09 #26065@themodactyl- 0 Topics
- 6288 Posts
Are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
November 12, 2020 at 09:15 #26066@themodactyl- 0 Topics
- 6288 Posts
Thank you for your patience @nugi.
After some tests, we think this issue is probably caused by insufficient memory allocation or file permission misconfiguration for your server.
For better debugging purposes, please first activate logging on your website, just turn WP_DEBUG to true, like following:
define ('WP_DEBUG', TRUE);
You will find this constant in your wp-config.php file.More on this in the following topic: https://codex.wordpress.org/Debugging_in_WordPress
Then, please deactivate all plugins, activate a default WP theme (i.e. Twenty Seventeen) and then try to run the WP Importer with the following file:
https://raw.githubusercontent.com/WPTRT/theme-unit-test/master/themeunittestdata.wordpress.xmlThis may confirm that the problem is related with your configuration and it will give you the necessary error logs to transfer to your server hosting support.
Finally, please also check the WordPress prerequisites here: https://wordpress.org/about/requirements/.
For better performance (and better security) we obviously recommend the version 7.2 for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.
We hope this will help.
Regards
November 12, 2020 at 16:08 #26099 -
AuthorPosts
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘login User profile’ is closed to new replies.