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Main forums not working

This topic is resolved
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • dicomp
    Participant
    • 6 Topics
    • 32 Posts
    @dicomp

    Hi, friend. Why are the main forums no parent not working? I save the URL, but it is not saved and the page does not have a URL
    List of forums https://new.psytrance.pro/forums/
    The forum displays the same page https://new.psytrance.pro/forum/ and does not save the URL

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6659 Posts
    @themodactyl

    Hi Dicomp, 🙂

    Hope you’re fine.

    Thank you for reaching out to us! This issue might be solved by regenerating the permalinks and clearing the cache. Can you do this? If these two steps don’t help, it’s best if we take a quick look at this.

    In that case, could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings. You can post the username and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further, in order to make sure you don’t lose any data if something goes wrong.

    Thank you.

    dicomp
    Participant
    • 6 Topics
    • 32 Posts
    @dicomp
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6659 Posts
    @themodactyl

    Thank you for granting us access to your WP Admin. We will investigate further to find from where this issue is coming from.

    Please next time you share confidential info in a reply like credentials, don’t forget to mark this reply as private to keep this between us. 🙂

    Thank you for your patience.

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6659 Posts
    @themodactyl

    Thank you for your patience Dicomp. 🙂

    We tried many things, but it seems the forums have an incorrect url. However, it seems this issue as nothing to do with the theme, or any third party plugin. The only solution we found is to create new topic. This way, the url is correctly set and all is working fine. Please take a look at this topic we created to test : https://new.psytrance.pro/forums/forum/grdtdtffggyughi/

    I suggest you to delete all imported topic and create yours. This way, this issue will be solved. 🙂

    Best,

    dicomp
    Participant
    • 6 Topics
    • 32 Posts
    @dicomp

    Thank you friend. Why is the forums/forum duplicated in the URL? https://new.psytrance.pro/forums/forum/dekoratsii-komandy-po-dekoru/ For SEO, this is not correct

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6659 Posts
    @themodactyl

    Hi Dicomp,

    This is how bbPress build the urls. You can change it in Dashboard > Settings > Forum. 🙂

    Hope this will help you.

    Best,

    dicomp
    Participant
    • 6 Topics
    • 32 Posts
    @dicomp

    I need to delete the word forum in this field?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6659 Posts
    @themodactyl

    Hi Dicomp,

    Unfortunately, we don’t think it’s a good idea to empty this field. 🤔

    As this question is related with bbPress plugin, it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you.

    To go further, we invite you to post your request on their support forums: bbpress.org/forums.

    Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you’ll make a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    We remain available for all support requests related with the use of your theme.

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 9 posts - 1 through 9 (of 9 total)

The topic ‘Main forums not working’ is closed to new replies.

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