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Match Press – Can’t seem to get working

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Match Press – Can’t seem to get working

Find Answers and Get Support › Forums › Gwangi – PRO Multi-Purpose Membership, Social Network & BuddyPress Community Theme › Compatible Plugins › Match me for BuddyPress › Match Press – Can’t seem to get working

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • Liam
    Participant
    • 5 Topics
    • 6 Posts
    @sprouthubuk

    Hi,

    I’ve purchased the following :

    MatchPress Core Plugin
    MatchPress for BP Profile Search

    I’m wanting members to be able to match with other members with similar interest etc however I can’t seem to get it to work.

    Can anyone help me?

    Many thanks,

    September 28, 2024 at 11:03 #48568
    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 398 Posts
    @roboraptor

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/

    Kind regards,

    September 28, 2024 at 11:03 #48569
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6603 Posts
    @themodactyl

    Hi Liam,

    Thanks for reaching out!

    Have you added custom profile fields ? Can you also confirm that all users have filled out those profile fields in their profiles?

    If so, please note that you’ll need to set a specific search form to be used in the user’s profile. This allows users to pre-select the fields they want to search by, and the member directory will automatically filter based on those criteria.

    I hope this clarifies things, but feel free to reach out if you need further explanations or assistance.

    Best regards,

    September 28, 2024 at 11:08 #48570
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