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Media Uploader for Docs Layout Overwritten

Find Answers and Get Support Forums Cera – Intranet & Community Theme Website Setup Pages Media Uploader for Docs Layout Overwritten

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Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • Park
    Participant
    • 4 Topics
    • 15 Posts

    The Media Uploader alignment went off when uploading documents. This is under Create Doc > Add Files (attachments).

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1764 Posts

    Hi @parklai,

    The file importer looks very strange. ?

    My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    Thank you.

    Park
    Participant
    • 4 Topics
    • 15 Posts

    Hi @themodactyl

    Tried deactivating all the plugins, found out as long as the “Grimlock” plugin is activated, the Media Uploader will have that issue.

    No other custom PHP codes are added.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1764 Posts

    Thank you for your feedback. 🙂

    It’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1764 Posts
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1764 Posts

    Hi @parklai,

    Thank you for your patience.

    Can you please be more specific? It seems to working fine on my side.

    Cheers,

    Park
    Participant
    • 4 Topics
    • 15 Posts
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1764 Posts

    Hi @parklai,

    Thank you for your feedback. 🙂

    We will investigate further to find from where this issue is coming from.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1764 Posts

    Hi @parklai,

    Thank you for your patience. 🙂

    There is definitely an issue in our theme which will be fixed in the next update.

    We’ll be back to you as soon as the update is available.

    Best,

Viewing 9 posts - 1 through 9 (of 9 total)

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