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Member email activation not found

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • Sam
    Participant
    • 4 Topics
    • 5 Posts
    @trinirvana

    Hi there,
    I’m setting up the theme for the first time, but cannot find the options to enable activation emails to be sent to new members. I have correctly set up SMTP mail & is linked with successful test emails, but no activation email for new members.

    Please help! Thanks,
    Sam.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Sam,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    We’re very sorry for your inconvenience. It’s indeed very strange to note that your server is not sending the activation emails.

    Please be aware that we do not make any changes to BuddyPress core emails in our theme or plugins. So, this issue has to come from elsewhere.

    This issue may also come from:
    – Hosting misconfiguration (most probable)
    – Mail sending plugins such as Mailchimp for WordPress
    – Custom development that can interfere with WordPress mail sending features
    – A mail client unable to interpret misspelled HTML
    – Bug due to the new BuddyPress update (very improbable)

    Unfortunately, the installation, setting or debugging of third party plugins and hosting server misconfigurations isn’t part of the support we will provide for our theme.

    To go further, we invite you to ask for more help from your server hosting support. We believe that they’ll be better informed and more able to help you.

    Regards,

    Darbii Rue
    Participant
    • 4 Topics
    • 13 Posts
    @darbiirue

    I have a way to fix this! I just spent, no joke, six hours trying to figure this out the other day and I really hope this helps someone when they come looking for this issue again (because it’s prevalent).

    This is a BuddyPress issue 100%.

    How I fixed this issue is that I installed WP Mail SMTP. I set this up with Gmail since I can use the free version of the plugin with that. I also installed Check & Log Email so that I can have a log of every email that gets sent/comes in (if you pay for WP Mail SMTP pro, you don’t need to install Check & Log Email as there is an email log that comes with that).

    Then, suggested on some dark recesses of a BuddyPress Support board, I found someone mentioning going to Tools > BuddyPress > Reinstall emails (delete and restore from defaults).

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Darbii,

    I’m glad to read you’ve been able to solve this!

    Thank you very much for sharing the solution to this, indeed, prevalent issue with us. I’m sure it will help other users facing the same issue. By doing this, you’re making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    Cheers,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 4 posts - 1 through 4 (of 4 total)

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