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Member/Group types page layout

This topic is resolved
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • Erike
    Participant
    • 3 Topics
    • 7 Posts
    @erike

    Hello.
    I cannot create a topic in supported plugins so I write here.

    After click on the group type or member type page layout is broken. Is the option How to set up a page layout to full width without sidebar?
    Thanks.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3950 Posts
    @themodactyl

    Hi Erike,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    It’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Erike
    Participant
    • 3 Topics
    • 7 Posts
    @erike
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3950 Posts
    @themodactyl

    Thank you for granting us access to your WP Admin Erike.

    We will investigate further to find from where this issue is coming from. We will be back to you ASAP.

    Thank you for bring this new issue to our attention. We’re glad to answer any question related with the setup of our theme.

    However, it is very difficult for us to provide the best support possible and to keep track of issues and their resolution if so many questions are asked in the same topic.
    Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.

    So, could you move your other question into a different topic, please? One question = one topic.
    By doing this, you will be making a great contribution to this forum, and we thank you very much for that!

    Thank you.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3950 Posts
    @themodactyl

    Hi Erike,

    Thank you for your precious feedback. There is definitely an issue in our theme which will be fixed in the next update.

    Waiting the update, simply add the following code snippet to your website:

    /**
    * FIX: Remove sidebar from directory when filtering by member types
    */
    .directory.type.members #secondary-right{
        display:none;
    }

    To add this code snippet to your site, we recommend that you paste it to the Custom CSS panel of your WordPress Customizer. Just go to your dashboard and navigate to “Appearance > Customize > Additional CSS”.
    Pasting your code snippet there should do the trick for you.

    Also, it’s important to remember that we share snippet only to solve issues with our theme. Any further request for CSS snippets will have to be part of a defect that needs to be fixed urgently. No snippets will be shared otherwise.

    If you want to go further with the customization of your website, we advise that you require customization work.

    We’ll be back to you as soon as the update is available.

    Regards,

    Erike
    Participant
    • 3 Topics
    • 7 Posts
    @erike

    It works perfect.
    Thanks for support and future update!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3950 Posts
    @themodactyl

    You’re welcome Erike. 🙂

    Be sure we’ll be back to you as soon as the update is available.

    Cheers,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3950 Posts
    @themodactyl

    Hi Erike,

    We have just released a new update of Grimlock for BuddyPress. Updating this plugin to the latest version should fix this issue.

    After the update, the problem should now be fixed. However, you might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). To see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    We wish you a Merry Christmas and a Happy New Year! 🍾 🥂

Viewing 8 posts - 1 through 8 (of 8 total)

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