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Member Icon Visual Bug Still happening

This topic is resolved
Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • Shikoro
    Participant
    • 19 Topics
    • 73 Posts
    @alexfilutze

    Hello ,

    For some reason on the member page one of the icons is still floating around 100px below where it should be. When I am signed into my admin account it isn’t bugged but any other user on the website has this bug. I will attach some images below.

    Shikoro
    Participant
    • 19 Topics
    • 73 Posts
    @alexfilutze
    This reply has been marked as private.
    Shikoro
    Participant
    • 19 Topics
    • 73 Posts
    @alexfilutze
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Shikoro,

    It seems you already addressed this issue on another topic:

    Member Icon Visual Bug

    It’s indeed best if we could take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Shikoro
    Participant
    • 19 Topics
    • 73 Posts
    @alexfilutze
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Thank you for granting us access to your WP Admin Shikoro.

    We will investigate further to find from where this issue is coming from.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    We took a look at your website Shikoro, but we can’t reproduce this issue.

    Could you please check to make sure this issue still persists? I deactivate Featured Members to have the same icons as in your screenshot, but all seems to work fine. Don’t hesitate to tell us how exactly we can reproduce this.

    We’re waiting for your feedback.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl
    This reply has been marked as private.
    Shikoro
    Participant
    • 19 Topics
    • 73 Posts
    @alexfilutze
    This reply has been marked as private.
    Shikoro
    Participant
    • 19 Topics
    • 73 Posts
    @alexfilutze
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Shikoro,

    Thank you for your feedback.

    I logged-in to your website, but I couldn’t reach the front-end. I’m redirected to discord. When deactivating the Argus plugin, I get an error when trying to visit the front end. Could you please fix this?

    Anyway, I tried to log in as you mentioned on our local demo with another user (with Armadon theme and Armadon child-theme). Unfortunately, I can’t reproduce this. We really would like to investigate on your website as it seems this issue only occurs on your site.

    Best,

    Shikoro
    Participant
    • 19 Topics
    • 73 Posts
    @alexfilutze
    This reply has been marked as private.
    Shikoro
    Participant
    • 19 Topics
    • 73 Posts
    @alexfilutze
    This reply has been marked as private.
    Shikoro
    Participant
    • 19 Topics
    • 73 Posts
    @alexfilutze
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Shikoro,

    I logged in with the credentials you send me. I also switch to other users. No matter what I try, I can’t reproduce this issue.

    Could you please make sure to clear all activated caching system as well as your browser cache before investigating any further? If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    Thank you.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Thank you for bring this new issue to our attention. We’re glad to answer any question related with the setup of our theme.

    However, it is very difficult for us to provide the best support possible and to keep track of issues and their resolution if so many questions are asked in the same topic.
    Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.

    So, could you move your other question into a different topic, please? One question = one topic.
    By doing this, you will be making a great contribution to this forum, and we thank you very much for that!

    Thank you.

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 17 posts - 1 through 17 (of 17 total)

The topic ‘Member Icon Visual Bug Still happening’ is closed to new replies.

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