Find Answers and Get Support › Forums › Gwangi – PRO Multi-Purpose Membership, Social Network & BuddyPress Community Theme › Popular Features › Member Profile › Member verification code visible
Thank you for reaching out to us!
It’s best if we take a quick look at this… 🤔
Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.
Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.November 15, 2021 at 12:40 #36783
Thank you for your precious feedback.
There is definitely an issue in our plugin. However, I am afraid that we don’t have a solution to this issue. 🤔
We have to investigate further to find out how we can solve this. We will be back to you as soon as we found the solution.
We apologise for this limitation. Be sure we’ll do our best!
I thank you in advance for your patience and your understanding.
Regards,November 16, 2021 at 12:05 #36864
We have just released a new update of Verified Member for BuddyPress. Updating this plugin to the latest version should fix this issue.
After the update, the problem should now be fixed. However, you might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). To see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
Kindest regards,December 21, 2021 at 13:25 #37639
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