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Members no longer appearing in members directory

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • lalaine
    Participant
    • 11 Topics
    • 22 Posts
    @lalaine

    existing members no longer appearing in members directory or as member friends

    please help, i’m under a strict deadline to complete this site

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @lalaine,

    Can you please provide us with screenshots of your website? Please don’t hesitate to comment or highlight your screenshots to help us better understand your issue.

    Maybe can you also create a new website user for us? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next private reply.

    Cheers,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @lalaine,

    Can you provide us with the URL to your website and admin credentials ? It will helps better understand from where your issue might come from.

    Also, thank you for posting your issue only on our support forums! It’s really easier for to keep track of user issues that way. ?
    Our Themeforest page is dedicated to pre-sale questions only.

    Best regards,

    lalaine
    Participant
    • 11 Topics
    • 22 Posts
    @lalaine
    This reply has been marked as private.
    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @lalaine,

    Thanks for the credentials.

    Fortunately We found the problem.
    This issue comes from a bad configuration of the Paid Membership Pro plugin (+BuddyPress addon).

    You must configure the plugin according to your needs. In your case, the old configuration did not allow you to see the members at all.

    Hope that’s helped you.

    Regards,

    lalaine
    Participant
    • 11 Topics
    • 22 Posts
    @lalaine

    thanks !!!

Viewing 6 posts - 1 through 6 (of 6 total)

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