Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Member's Profile is Blank

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
  • John
    • 6 Topics
    • 10 Posts

    Website looks ok and members Directory is showing members. But when I click on a member profile, its blank. The same case with the Registration page…All the other pages works great. This started about a week ago after update of theme and PRO Multi-Purpose Membership Plugins. After restoring backup the website would work for a few days and then the problem reoccurs.
    Please help

    Themosaurus Support
    • 0 Topics
    • 2029 Posts

    Hi @lanet99nakuru,

    We’re sorry for the inconvenience. ?

    My best guess is that your issue might probably caused by some missing Grimlock or theme update as we don’t encounter this issue with our demos.

    Could make sure that you have the latest theme version and that all recommended plugins are up-to-date please? Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    Thank you.

Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.