Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Members Swipe not seeing any genders

This topic is resolved
Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • René Wappiez
    Participant
    • 80 Topics
    • 251 Posts
    @wappiez

    Hi

    Recently you released the Members Swipe plugin which is great.
    Everything was working fine, but we were playing with the translations of the male and female gender fields and now the swiping area is not working anymore in that it’s not finding any genders to swipe with. Could it be that your plugin is not registering changed that are made to the gender field?

    https://wappiez.com/vrouwen-swipen/
    https://wappiez.com/mannen-swipen/

    Thx

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3336 Posts
    @themodactyl

    Hi René, 🙂

    Thank you for reaching out to us!

    It’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    René Wappiez
    Participant
    • 80 Topics
    • 251 Posts
    @wappiez
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3336 Posts
    @themodactyl

    Thank you for granting us access to your WP Admin.

    We will investigate further to find from where this issue is coming from.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3336 Posts
    @themodactyl

    It seems the gender field was not set. I selected for you the right gender to display.

    Can you please check and tell me if all is working fine on your side?

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3336 Posts
    @themodactyl
    This reply has been marked as private.
    René Wappiez
    Participant
    • 80 Topics
    • 251 Posts
    @wappiez

    Ah right. When using Gutenberg I guess?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3336 Posts
    @themodactyl

    Hi René,

    Indeed. The member Swipe is a Gutenberg block. 🙂

    Best,

    René Wappiez
    Participant
    • 80 Topics
    • 251 Posts
    @wappiez

    Good reminder. Everything is working fine now thx.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3336 Posts
    @themodactyl

    Glad to read I was able to help you René. 🙂

    Cheers,

Viewing 10 posts - 1 through 10 (of 10 total)

The topic ‘Members Swipe not seeing any genders’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️