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membership and knowledge press layout issue

Find Answers and Get Support Forums Cera – Intranet & Community Theme Website Setup Pages membership and knowledge press layout issue

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Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • shekhar
    Participant
    • 4 Topics
    • 11 Posts
    @shekhar

    This is how my knowledge press page looks : – https://portal.realestatephotographer.club/knowledge-base/

    I want it to look like theme demo here :- https://echo-knowledge-base.cera-theme.com/?_ga=2.262155212.1120860201.1675495731-404592749.1674941463&_gl=1*10wcv6a*_ga*NDA0NTkyNzQ5LjE2NzQ5NDE0NjM.*_ga_6WSLKKZ7GS*MTY3NTQ5NTczMS45LjAuMTY3NTQ5NTczMS4wLjAuMA..

    and this is how my paid membership pro pages look :- https://portal.realestatephotographer.club/membership-account/membership-billing/
    https://portal.realestatephotographer.club/membership-account/membership-invoice/

    But, I want it to look like theme demo here:- https://paid-memberships-pro.cera-theme.com/membership-account/membership-checkout/?_ga=2.253636425.1120860201.1675495731-404592749.1674941463&_gl=1*4vmfau*_ga*NDA0NTkyNzQ5LjE2NzQ5NDE0NjM.*_ga_6WSLKKZ7GS*MTY3NTQ5NTczMS45LjAuMTY3NTQ5NTczMS4wLjAuMA..

    For all membership pages, I want to use theme demo layout, but its not coming.

    I want to make them look exactly like theme demo (all membership pages), can you tell me now can I do that.

    They are not errors, so adding wp-config won’t work. The issue is with the layout, why they don’t look same as theme demos. Do I need to add extra css or styles.

    Also, please make my question private if you can, I want to ask these questions privately.

    Thanks

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 342 Posts
    @roboraptor

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6205 Posts
    @themodactyl

    Hi Shekhar,

    Thank you for splitting your topic.

    It seems I cannot access the Knowledge Base page by clicking on the link. Can you please send me a screenshot?

    Don’t hesitate to take a look at our article from our documentation: https://doc.themosaurus.com/installing-knowledge-base-for-documentation-and-faqs/

    Best,

    shekhar
    Participant
    • 4 Topics
    • 11 Posts
    @shekhar

    Hello there ,

    Can you please recheck the knowledge press page now, it should work fine now. Also, please tell me how can I send you my login details for checking membership pages layout issue.

    Because installing Paid membership pro and gimlock plugin for paid membership break my website, like the issue you have just seen. I want this issue to be fixed as soon as possible. Please look into that urgently.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6205 Posts
    @themodactyl

    Hi Shekhar,

    Thank you for your feedback. It seems I need to login.

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    shekhar
    Participant
    • 4 Topics
    • 11 Posts
    @shekhar
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6205 Posts
    @themodactyl

    Hi Shekhar,

    It seems that everything was in order, but there was no article in the Knowledge Base. I created 3 categories and 3 articles, everything seems to work fine.

    Let me know if you need anything else. 🙂

    Best,

    shekhar
    Participant
    • 4 Topics
    • 11 Posts
    @shekhar

    Can you also check membership page layout issues and why my membership pages don’t look the same ?

    Thanks

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6205 Posts
    @themodactyl

    Can you please change the page template for “Full width template”? It should solve this issue. 🙂

    Best,

    shekhar
    Participant
    • 4 Topics
    • 11 Posts
    @shekhar

    Hello Manathan, I am not able to access my login page of WordPress which should be at domain.com/wp-admin, can you please confirm this.

    shekhar
    Participant
    • 4 Topics
    • 11 Posts
    @shekhar

    For example, click on the news link from the sidebar menu, it should redirect people to login page but because login page is not workinng anymore, it is redirecting them to error page.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6205 Posts
    @themodactyl

    Hi Shakhar,

    Didi you activate one of the plugins that privatise the website? Can you please delete them by FTP?

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 12 posts - 1 through 12 (of 12 total)

The topic ‘membership and knowledge press layout issue’ is closed to new replies.

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