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Membership Levels page keeps redirecting to homepage

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • 3Bs Studio
    Participant
    • 7 Topics
    • 16 Posts
    @3bsstudio

    Hi

    I’ve got a weird issue in that when someone clicks the ‘Join the database’ in my main menu link it should go to https://myfamilyfinder.co.uk/membership-account/join-database/ (shows this link when you inspect the code) but redirects to my homepage?

    PaidMP membership levels page is set correctly but it justs redirects. When editing the join-database page it shows the correct PMP shortcode but I just can’t find why this is happening.

    Site is: https://myfamilyfinder.co.uk/

    Screenshot shows Join the database page, menu structure and PMPRO page assignment.

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi 3Bs Studio,

    When visiting your Join Database page, we’re presented with the registration page, not the homepage. Could confirm that it is the behavior you’re trying to achieve please?

    If not, please make sure that your Join Database page is not currently set as your registration page in your BuddyPress settings. (Please see attached.)
    You could maybe try by making two separated pages and see if that solves the issue for you.

    Thank you.

    3Bs Studio
    Participant
    • 7 Topics
    • 16 Posts
    @3bsstudio

    I want the Join the database page to be the membership levels page. Because I just keep getting the homepage showing I’ve done as you suggested and I have created another page using Sample Page and added the levels shortcode to it. The page looks like the attached screenshot. But when I add this page to the main menu it will not show that memebership page – it reverts to the Register page. If you inspect the main menu code you see: Join the database but when you click this link it goes to the register page. I cannot get the membership levels page to show anywhere.

    How I want this to work: You click on Join the database. That shows the membership levels options. You choose your membership option and THEN you go on to register.

    I just can’t seem to get it to work this way. What am I doing wrong?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2584 Posts
    @themodactyl

    Hi 3Bs Studio,

    Thank you for your feedback. 🙂

    It’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    3Bs Studio
    Participant
    • 7 Topics
    • 16 Posts
    @3bsstudio
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2584 Posts
    @themodactyl

    Thank you for granting us access to your WP Admin. 🙂

    It seems this redirection is related with the configuration of PMPro. Unfortunately, we have no idea how to solve this. 🤷🏻‍♀️

    It’s best if you try to reach the plugin authors as they will be more informed and better suited to help you. To go further, we invite you to post your request on their support forums: paidmembershipspro.com/support/

    We remain available for all support requests related with the use of your theme.

    Best,

    3Bs Studio
    Participant
    • 7 Topics
    • 16 Posts
    @3bsstudio

    Well I’ve managed to solve it myself. I selected Registration Page: Use PMPro Levels Page in the PMPro BuddyPress General Settings and it seems to have solved it.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2584 Posts
    @themodactyl

    Hi 3Bs Studio,

    I’m glad to read you’ve been able to solve this! 🙂

    Thanks to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you’re making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    Cheers,

Viewing 8 posts - 1 through 8 (of 8 total)

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