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Membersmap not working anymore

This topic is resolved
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • René Wappiez
    Participant
    • 106 Topics
    • 352 Posts
    @wappiez

    Hi,

    I updated the theme and now the membersmap is not working anymore: https://dating.wappiez.nl/membersmap/

    Could you have a look?

    Thx

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5304 Posts
    @themodactyl

    Hi René,

    Can you please deactivate Grimlock for BuddyPress and tell me if this issue still persists?

    Best,

    🍾  2022 is coming ! 🥂
    From December 25, 2021 until the January 2, 2022 included, our support forum will be closed as our team will be enjoying Christmas and New Year’s Eve with their families. We’ll be back on January 3, 2022. Be sure that we’ll do our best to manage all your topics as soon as possible.
    We thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!

    René Wappiez
    Participant
    • 106 Topics
    • 352 Posts
    @wappiez

    Yes, it’s still gone.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5304 Posts
    @themodactyl

    Thank you for your feedback René.

    In that case, it means this issue is coming from elsewhere. As it is related with the BP Maps for Members, it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you.

    To go further, we invite you to post your request on their support forums:

    Support

    We remain available for all support requests related with the use of your theme.

    Best,

    René Wappiez
    Participant
    • 106 Topics
    • 352 Posts
    @wappiez

    Well yes, but it worked before. So I need to know what changes you made, so I can tell this to the authors.

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 196 Posts
    @roboraptor

    HO HO HO to you!

    From December 25, 2021 until the January 2, 2022 included, our support forum will be closed as our team will be enjoying Christmas and New Year’s Eve with their families.

    Be aware that we received your request and we’ll be back on January 3, 2022 to read it. Be sure that we’ll do our best to manage all topics received during our vacation as soon as possible. We really thank you in advance for your patience!

    In the meantime, feel free to check out our documentation resources for more help: Themosaurus Documentation.

    We thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!!

    Cheers,

    René Wappiez
    Participant
    • 106 Topics
    • 352 Posts
    @wappiez

    I’ve been in contact with Philopress, but as pretty much always, they are of no help. They do not know where the issue is coming from and others are reporting no issues.

    Would it possible for you to have a look on our website? I need to know where the issue is coming from.

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 196 Posts
    @roboraptor

    HO HO HO to you!

    From December 25, 2021 until the January 2, 2022 included, our support forum will be closed as our team will be enjoying Christmas and New Year’s Eve with their families.

    Be aware that we received your request and we’ll be back on January 3, 2022 to read it. Be sure that we’ll do our best to manage all topics received during our vacation as soon as possible. We really thank you in advance for your patience!

    In the meantime, feel free to check out our documentation resources for more help: Themosaurus Documentation.

    We thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!!

    Cheers,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5304 Posts
    @themodactyl

    Hi René,

    The compatibility with BP Maps for Members is made thanks to Grimlock for BuddyPress. The fact that this issue persists when deactivating Grimlock for BuddyPress means this is coming from elsewhere. Without Grimlock for BP, we do not change anything from our side. This is why we believe that this issue is coming from BP Maps for Members plugin.

    We’re really sorry to read that the FiloPress team didn’t help you the way you wanted. As they are the authors of the plugin, they are in the best position to help you. I’m afraid we can’t help you with a plugin we haven’t developed.

    Our best advice would be to deactivate all plugins and all existing custom PHP code snippets but BuddyPress and BP Maps for Members plugin. The, you might change the theme as well for Twenty Twenty or another. After these steps, could you confirm me that the issue is still persisting please?

    In case this issue is not persisting, please come back to me and explain me chat you did (which theme you choose and which plugin were installed).

    If this issue persists, FiloPress will have no choice but to help you because it means that the problem is most likely caused by their plugin. You’ll have to explain them which theme and which plugins were installed.

    We wish you the best for 2022. 🥂

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 9 posts - 1 through 9 (of 9 total)

The topic ‘Membersmap not working anymore’ is closed to new replies.

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