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message notification banner permanently displayed

This topic is resolved
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • gil
    Participant
    • 32 Topics
    • 126 Posts
    @gill49

    Hi,
    I have enabled private message notification. Since then, I have a fixed notification banner “you have a message” which is displayed on all the pages of the site and which absolutely cannot be removed (the cross is inoperative).

    Also, I have no messages in my inbox.

    gil
    Participant
    • 32 Topics
    • 126 Posts
    @gill49

    I was wrong: it is the rtMedia plugin. The option “display a message” appears in the “settings” tab then “other settings”.
    I disabled the banner.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Gil, 🙂

    Thank you for your feedback. I’m glad to read you’ve been able to solve this. 🙂

    Can you confirm me this topic is resolved?

    Best,

    gil
    Participant
    • 32 Topics
    • 126 Posts
    @gill49

    Manathan,
    In fact, the problem is not really solved, because I simply disabled the notification.
    The headband was also unfailable on mobile.
    It’s rather better to have a notification than not at all, but hey..

    Do you think you have an idea of ​​the problem?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Thank you Gil for your feedback.

    Could you please send us a screenshot of this notification?

    Best,

    gil
    Participant
    • 32 Topics
    • 126 Posts
    @gill49

    Yes Manathan, there is a screenshot below.
    It is therefore visible throughout the site when the option is activated, without there being any messages.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Thank you Gil. That’s very strange.

    We took a look and we think you should report this to the rtMedia plugin’s authors as this issue is related to this plugin. They might have a solution we don’t know of. 🤔

    Don’t hesitate to share the solution with us. By doing this, you’ll make a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    Cheers,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 7 posts - 1 through 7 (of 7 total)

The topic ‘message notification banner permanently displayed’ is closed to new replies.

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